Tier-2 IT Help Desk Support

Tier-2 IT Help Desk Support needs 5–10 years of relevant experience is acceptable in lieu of a college degree (high school diploma/GED is sufficient). REQUIRES: Excellent customer service and communication skills with the ability to explain technical concepts in layman's terms. Strong troubleshooting skills for: Windows PCs, Basic networking, Mobile devices (iPhone), Printers Familiarity with Active Directory, including password resets and account unlocks. Introductory understanding of Group Policy and user provisioning to coordinate with enterprise Active Directory administrators. Previous field IT support required. Oil & Gas/Energy background Highly Preferred Customer satisfaction. Ticket and issue resolution (no heavy KPI tracking; focus is on quality resolution). Monday–Friday (5 days a week onsite) 20% travel including Eugene, Tri-Cities, Seattle, Eastern Washington, and other locations as needed. DUTIES: Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment. Provide Tier-2 IT support to operations teams. Escalate and coordinate issues with enterprise infrastructure and network teams as needed. Communicate technical issues clearly to non-technical pipeline operators and operations leadership. Perform basic backend/software management tasks and coordinate system changes with the enterprise team. Use the ticketing system to manage service requests and provide remote support. #J-18808-Ljbffr Globalchannelmanagement