Rental Technician Winter 26/27

Job Description

Job Description

Position Summary

The Rental Technician plays a key role in delivering exceptional guest experience as one of Hilltop Ski Area’s primary guest-facing positions. This role assists guests and employees with equipment rentals, proper equipment fitting while sharing a passion for skiing and snowboarding to help create a safe, enjoyable, and memorable experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

Guest Service & Customer Relations

• Delivering exceptional customer service through professional, friendly, and engaging interactions with guests and coworkers.
• Ensuring guests accurately complete rental forms and waivers.
• Actively listening to customer needs and inquiries to determine appropriate service actions.
• Refer any customer questions regarding products or services to the appropriate person.

Rental Equipment Operations

• Ensuring ski/board length and setting bindings correctly for guests’ skill level.
• Checking returned rentals for damage.
• Fitting and adjusting ski and snowboard equipment.

Inventory, Documentation & Recordkeeping

• Establishing and maintaining customer profiles and preparing claim forms.
• Maintaining inventory and informing the Rental Shop Supervisor of stocking needs.
• Perform accurate company-required recordkeeping.
• Prepare receipts and documents.

Teamwork & Operational Support

• Assisting coworkers and other employees as needed.

Professionalism, Safety & Workplace Culture

• Promotes and exemplifies a culture of exceptional guest service, teamwork, innovation, and fun.
• Works well independently and with others.
• Conducts and demonstrates a high level of professionalism.
• Values our safety culture, community, and maintaining a healthy, sustainable environment.
• Ensures that guests and employees have a fun, safe, and memorable experience.
• Asks questions, shares concerns, or gives ideas on innovation and efficiencies that improve both the guests’ and employees’ experience.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prior experience with the general public (customers) a plus; prior experience as a cashier a plus.
• Excellent oral/written communication skills.
• Basic Math.
• Excellent customer relationship skills.
• Excellent organizational skills.
• Ability to multi-task.
• Ability to work in a team environment and take direction from management and supervisors.
• Ability to read and interpret documents such as procedure manuals, work instructions, and software manuals; ability to write routine reports and correspondence.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.