McWane Ductile New Jersey- Receptionist/Customer Service Rep

McWane Ductile New Jersey- Receptionist/Customer Service Rep

The Receptionist/Sales Support Representative plays a key role in managing customer interactions, ensuring accurate order processing, and supporting the sales and shipping operations. This position is responsible for handling customer inquiries, entering and reviewing sales orders, coordinating shipping and delivery schedules, and assisting with product certifications and literature. The ideal candidate is detail-oriented, skilled in communication, and able to multitask in a fast-paced environment. Working closely with internal departments this role ensures a smooth sales process from order to delivery while maintaining high levels of customer satisfaction and operational efficiency.

Pay Rate Between $22.00 and $24.00

Essential Duties and Responsibilities:

• Greet and welcome visitors in a professional and courteous manner.
• Answer, screen, and route incoming phone calls to appropriate departments or individuals.
• Monitor visitor sign-in process and issue visitor badges in accordance with company policy.
• Demonstrate professional phone etiquette and manage written communications including letters and emails.
• Support sales department with clerical tasks including filing, scanning, and document preparation.
• Respond promptly and effectively to all customer inquiries, ensuring high levels of service and satisfaction.
• Accurately enter and review sales orders in Microsoft D365 system in accordance with established procedures.
• Coordinate shipping, including scheduling of loading and deliveries.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Monitor inventory levels and confirm product availability to meet customer demand.
• Ensure compliance with company safety and security protocols.
• Collect and distribute company mail as required.

Competencies:

• Adaptability: Able to adjust to the needs of the organization by learning new jobs, changing shifts with short notice and a willingness to learn new things.
• Interpersonal: Able to communicate and relate to others in a supportive, cooperative and results orientated manner.
• Quality: Able to be attentive to all aspects of the environment and to monitor continued excellence in production and the environment.
• Safety: Able to adhere to all guidelines and policies to ensure the health and safety of other workers.
• Teamwork: Able to work with people in any job to build morale and commitment to goals and objectives.

Qualifications:

• Knowledge of Microsoft D365
• Minimum of 2 years of relevant experience in a fast-paced shipping or logistics environment
• Proficiency in Microsoft Office
• Experience with CRM systems, particularly Sales LOGIX, is a plus
• Strong team orientation with a collaborative mindset
• Exceptional verbal and written communication skills

Analytical and Problem-Solving Abilities:

• Ability to understand and follow verbal and written instructions and procedures
• Capable of performing under pressure and managing multiple priorities simultaneously
• High level of accuracy and strong attention to detail
• Demonstrated ability to apply experience and judgment to solve problems
• Strong organizational skills with the ability to prioritize tasks and meet deadlines

Additional Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

McWane Ductile is a Drug and Alcohol-Free work environment. Successful candidates must pass a pre-employment background check, drug screening and physical.