Member Experience Specialist II

Member Experience Specialist II

Join SkyOne Federal Credit Union as a Full-Time Member Experience Specialist II (Personal Banker) in Hawthorne, CA, and play a meaningful role in helping members achieve their financial goals. In this relationship-driven position, you'll combine your sales expertise, service mindset, and financial knowledge to deliver personalized solutions that make a real difference.

As a valued member of our onsite team, you'll collaborate with passionate professionals in a culture built on innovation, accountability, integrity, and respect. Every day brings new opportunities to build lasting member relationships, uncover financial needs, and provide exceptional experiences that strengthen our communities.

With a competitive pay range of $28.80 to $35.00 per hour, outstanding benefits, and opportunities for professional growth, this is more than a job. It's a chance to build a rewarding career with an organization committed to your success.

If you're passionate about helping people, delivering exceptional service, and making an impact, we invite you to apply today and grow with SkyOne Federal Credit Union.

Your day as a Member Experience Specialist II

As a Member Experience Specialist II at SkyOne Federal Credit Union, you'll play a key role in deepening member relationships and delivering personalized financial solutions that help our members thrive. In this relationship-focused role, you'll serve as a trusted resource, assisting members with everyday banking needs, opening new accounts, processing transactions, and guiding them through loan application opportunities.

Beyond delivering exceptional service, you'll actively identify member needs and recommend products and services that support their financial goals. You'll also contribute to SkyOne's growth by building new member relationships, supporting business development initiatives, participating in Select Employee Group (SEG) visits, and conducting outbound outreach to strengthen community and business partnerships.

Success in this role requires a passion for helping others, a commitment to service excellence, and the ability to balance relationship building with achieving individual and team performance goals. By consistently embodying the SkyOne Service and Sales Model and adhering to established policies and procedures, you'll help create meaningful, personalized experiences that foster trust, loyalty, and long-term member success.

What you need to be successful

To succeed as a Member Experience Specialist II at SkyOne Federal Credit Union, you'll bring a combination of relationship-building expertise, financial services knowledge, and a passion for delivering exceptional member experiences. In this role, you'll serve as a trusted financial partner, proactively identifying member needs and recommending personalized products and services that support their financial goals.

A strong understanding of Credit Union products, services, and lending solutions is essential, along with the ability to engage members in meaningful conversations that uncover opportunities to deepen relationships. Excellent communication, sales, and problem-solving skills will enable you to deliver professional, efficient service while building trust and loyalty with every interaction.

Success also requires strong attention to detail, accuracy in processing transactions, and adherence to cash handling and compliance procedures. The ability to manage multiple priorities, meet performance goals, and work collaboratively in a team-oriented environment is critical. By staying current on product knowledge, completing required training, and embracing SkyOne's commitment to service excellence, integrity, and accountability, you'll play an important role in advancing our mission and helping members achieve financial success.

Qualifications

• Windows, Word, Excel and Internet proficiency.
• Proficient in 10-key and typing skills.
• Excellent verbal and written communication skills.
• Ability to adapt to any situation
• Goal Oriented
• Able to identify and uncover members and non-members needs.
• Dependable
• Working knowledge of our electronic delivery services.
• Working knowledge of all products and services.
• Working knowledge of applicable rules and regulations related to branches and ATMs.
• Minimum 1year experience in a financial institution.

Ready to Join a Winning Team?

If you're looking for a career where you can make an impact, grow professionally, and help members succeed, this could be the opportunity you've been waiting for.

Take the next step and apply today. We look forward to welcoming you to the SkyOne team!