Assistant Store Manager

Assistant Store Manager – Davenport, IA As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential. Compensation The hourly wage for this position is $16.00 per hour. This hourly rate is one component of our Total Compensation package. Benefits & Perks Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system with e‑learning modules for professional and personal development. Cross‑brand training that enables advancement opportunities across our eleven brands nationwide. Enrollment in a key holder program to establish and enhance leadership potential for promotion. Performance‑based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program. Company‑Sponsored Life and AD&D insurance. Basic and enhanced voluntary benefits such as dental, vision, short‑term and long‑term disability plans, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family through our Employee Assistance Program. Access to exclusive discounts from national and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed, business casual dress code that includes jeans and sneakers. Eligibility for benefits is subject to the terms and conditions of the governing plan documents. Responsibilities Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions, and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service. Maintain customer information in the point‑of‑sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, such as on‑site vehicle appraisals, store errands, and external marketing. Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. This includes a minimum of 40 hours per week. Store hours, schedules, and the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the company. Qualifications High school diploma or equivalent. Minimum one year’s experience in customer service, sales, or retail. At least three months of supervisory, key holder, or relevant leadership experience. Excellent verbal and written communication skills. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required; all background checks are conducted in accordance with applicable law. Ability to meet the physical demands of this position, which includes remaining in a stationary position 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard. Preferred Qualifications Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, or money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). The Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, is an equal‑opportunity employer committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. Community Choice Financial® Family of Brands uses artificial intelligence (AI) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. #J-18808-Ljbffr