Medical Customer Service Representative

Customer Service Representative

The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

The Customer Service Representative is responsible for a variety of duties which include answering calls from internal and external customers, handling correspondence, troubleshooting, setting up payment plans, processing credit card payments, updating patient demographics and insurance information, and other duties as assigned. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities:

• Answering multiline phone system
• Handling medical billing/customer service inquiries telephonically and via email
• Researching required information using available resources
• Resolving customer/patient complaints and questions
• Resolving discrepancies in patient accounts
• Entering and updating new patient information into appropriate systems
• Routing and escalating calls to appropriate resource
• Processing insurance and patient credit card payments
• Handling correspondence and returned mail
• Setting up payment plans
• Follows up patient calls and respond to voicemails
• Correcting information on claims sent to outside agencies
• Performs other duties as required

Required Education, Experience and Credentials:

• High school diploma required; Associate's degree preferred
• At least two (2) years of Billing Office experience or; an equivalent combination of education and experience from which knowledge, skills and abilities are acquired

Required Knowledge, Skills and Abilities:

• Ability to read and comprehend simple instructions, read and write short correspondence, and memos
• Ability to effectively present information in small group situations to employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent
• Knowledge of medical billing principles and practices
• The ability to work independently and collaboratively on projects
• Strong data entry skills
• Multi-tasking and prioritization skills
• Excellent written and verbal communication skills
• Ability to recognize individual and system problems and to communicate them to the Business Manager
• Proficient knowledge of MS Outlook, Excel, Word, Access software, internet and web-based database programs
• The hourly rate for this role is 19.20 - 21.00 USD Hourly

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.

If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the "Jobs Hub".