Senior Manager

Overview MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Manager or Senior Manager to advance our public sector transportation-focused business. The ideal candidate will have experience with agile development methodologies and a proven track record of strong engagement leadership, deep tolling expertise, and sharp technical acumen across every initiative. Summary We are seeking a highly experienced and motivated Manager/Senior Manager to join our Public Sector Transportation Consulting team with specific focus in the tolling business in the Northeast, and nationally. In this pivotal role, you will lead and manage complex consulting engagements, working closely with public sector clients—particularly state and local transportation authorities—to deliver innovative solutions and drive impactful results. Your expertise in tolling systems, data and technology migration, team leadership, and program/project management will help shape the future of public services, ensuring efficiency, effectiveness, and excellence in every project. You\u2019ll be a versatile consultant capable of leading diverse engagements while bringing specialized knowledge to high-priority infrastructure modernization initiatives. You Will Lead engagement teams in delivering high-quality consulting services to public sector clients, with particular focus on state and local transportation agencies and tolling authorities Serve as engagement/project lead on complex, multi-workstream initiatives involving tolling system implementations, data migrations, technology transformations, and PMO services Build strong partnerships and authentic relationships, becoming a trusted advisor to client leadership and managing overall client relationships Apply practical approaches to solving business problems, translating business goals into actionable plans that deliver results and desired outcomes Establish a culture of continuous quality improvement across all engagements Sustain current relationships while developing new opportunities and growth primarily in Northeast geography accounts but could expand nationally through hands-on involvement in delivery, client satisfaction, risk management, and financial oversight Drive business expansion by identifying and nurturing new engagement opportunities, particularly in transportation infrastructure modernization and tolling operations Develop compelling and targeted account strategies that drive new opportunities leading to growth Collaborate with practice, industry, and market leaders to bring the right solutions to client challenges Lead proposal development efforts for procurement-led opportunities and Statements of Work (SOWs) Shape conversations through expertise and visionary/critical thinking by being a thought leader, positioning North Highland as innovators in public sector transformation Be a thought leader by continuing to develop your professional network through association memberships, speaking and writing engagements, and community activities Drive the integration of emerging technologies and methodologies, particularly in tolling systems, data platforms, and digital transformation Champion fresh ideas and lead efforts to innovate across the public sector portfolio Lead by fostering a company-wide culture valuing curiosity, continuous improvement, and professional growth Develop the next generation of North Highland leaders through mentorship, coaching, and creating opportunities for team members to grow their skills Foster an inclusive environment where diverse perspectives are valued and team members feel empowered to bring their authentic selves to work Coordinate internal resources as needed, bringing the right talent to projects and creating staffing opportunities that align with career development goals Lead geographically distributed teams effectively, ensuring collaboration, engagement, and high performance while fostering a culture of feedback and development Understand how to enable public sector organizations to achieve objectives through the effective use of technology, particularly in tolling infrastructure and data ecosystems Have knowledge of legislative processes and/or ability to quickly learn how policy decisions and funding lead to opportunities with our clients Apply critical thinking when selling and developing opportunities, working effectively with internal and external stakeholders Navigate complex business environments with political savvy, empathy, and ethical leadership Ideally, We'd Like 6-10+ years of management consulting or public sector transportation industry experience, with demonstrated progression in leadership roles 5+ years of business development experience in Public Sector transportation, including proven success in leading new business development and selling solutions to existing and new clients Tolling expertise including experience with tolling systems, operations, revenue management, or related infrastructure (highly valued but not required if candidate demonstrates strong transferable consulting skills) Data & technology migration experience, including system implementations, data conversion, integration projects, and platform modernization PMO skills and experience leading program/project management offices, managing complex multi-workstream initiatives, and implementing governance frameworks Experience with large, complex procurement-led opportunities and developing/selling opportunities on Statements of Work (SOWs) Familiarity with the Public Sector at the State or Local Government level, particularly transportation agencies, and/or ability to quickly adapt to the public sector environment Northeast Region experience and relationships are a strong plus Proven track record of leading large, complex consulting engagements and building/fostering relationships with senior-level client executives Experience running engagements, managing teams, and driving desired business outcomes throughout delivery, with the ability to identify gaps and omissions and manage risk Demonstrated success in leading geographically distributed teams Strong people development experience especially in building ‘second teams’ of well-rounded consultants Versatility and staff ability across multiple service offerings beyond tolling (strategy, operations, technology, organizational change) Ability to establish credibility, build consensus, and activate collaboration with clients and teammates authentically Excellent interpersonal and communication skills with the ability to inspire and influence at all levels Commitment to creating an environment where people can choose their path and grow their careers Passion for making strategy a reality through pragmatic, hands-on consulting Drive to accelerate growth—for clients, for North Highland, and for your team members Ethical leadership with a client-centric mindset and commitment to delivering lasting impact Bachelor's degree from an accredited college/university required Master's degree and/or professional certificates (PMP, relevant technical certifications) are strong bonuses Applicants must be authorized to work in the United States, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality. #J-18808-Ljbffr