Health Unit Coordinator | Interventional Pain | South Portland, ME

Job Description

Job Description

ESSENTIAL FUNCTIONS

• Answer incoming telephone calls to the pod as back up to the CA pod point

• Follow up on referral requests to obtain outside records as needed

• Maintain up to date pod paperwork (patient education, ABNs, etc.)

• Create patient charts in eCW

• Assist with manual faxing and scanning of urgent paperwork as needed

• Troubleshooting of telehealth visits with physicians and patients

• Resource to the clinical staff and providers with administrative needs

• Monitoring of administrative supplies in the pod

• Troubleshooting of telehealth visits with physicians and patients

• Assist in rescheduling patients for providers out of the office (vacation, sick days, CME, etc.)

• Assist in scheduling patients for all routine appointments and follow up appointments as needed

• Assist in scheduling patients for surgical procedures

• Assist in prior authorizations within scope

• Other duties as assigned.

JOB REQUIREMENTS

• High school graduate

• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors

• Ability to work independently and accurately

• Ability to work well in busy environment

• Ability to uphold InterMed’s values.