Lot Auditor - Kingston, RI

Lot Auditor

The Lot Attendant/Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

The primary objective is to deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Key responsibilities include ticketing and payments, reporting and documentation, administrative support, security and compliance, lot maintenance, customer service, teamwork and communication, professionalism and attendance, and additional duties.

Qualifications require success in performing all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws. A high school diploma or GED is required. While previous customer service experience is preferred, a positive, helpful attitude is essential.

Licenses and background requirements include a valid driver's license and reliable transportation. Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years. Successful completion of a background check is required and must be maintained throughout employment.

Physical demands and work environment require the ability to stand, walk, and lift up to 50 pounds for extended periods. Comfortable working indoors and outdoors in various weather conditions. A clean, professional appearance and adherence to uniform and grooming standards are required. Schedule flexibility is essential, as shifts may include nights, weekends, and holidays. Team members often work in active parking environments and must remain alert to their surroundings, including moving vehicles and changing weather conditions.

Customer service and communication skills demonstrate excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor. Skilled in managing guest interactions with patience, empathy, and close attention to detail. Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.

Technology use may require the use of a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable.

Pay transparency and additional compensation and benefits include health benefits, supplemental insurance, bonus opportunities, internal leadership development program, paid time off, paid training, tuition assistance through Belleview University, nationwide discounts through Perks at Work, and military-friendly employer status.

Overtime will be provided for all non-exempt positions when applicable.

Employee at will employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.

Fair chance and background check notices include considerations for qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and the San Francisco Fair Chance Ordinance (if applicable).

Equal employment opportunity statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.