Digital Customer Experience Platform Leader
Solstice
Location: Morris PlainsReports to: Sr. IT Director (dotted line to Commercial and Supply Chain leadership)Level: DirectorRole PurposeThe Digital Customer Experience (DCX) Platform Leader is responsible for transforming how Solstice Advanced Materials engages customers across digital channels for all touchpoints from technical discovery and specification through ordering, delivery, and support. This role will optimize the customer experience for a complex advanced materials portfolio, enabling customers to engage with Solstice more easily, intelligently, and predictably while improving commercial effectiveness and operational efficiency. The DCX Leader partners closely with Commercial, Marketing, Supply Chain, R&D, and IT to deliver AI-enabled, data-driven, and scalable digital experiences that support growth and differentiation. We seek candidates who not only bring exceptional technical capability but also demonstrate ownership, collaboration, integrity, continuous learning, and strong communication.Strategic Objectives- Simplify how customers discover, specify, order, and support Solstice materials- Enable self-service and AI-assisted technical and commercial interactions- Improve customer satisfaction, retention, and share of wallet- Reduce friction and manual effort across sales, service, and supply chain- Translate customer needs into scalable digital capabilities that support growth
Vacancy posted 7 days ago
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