Senior Administrative Operations Representative

Senior Administrative Operations Representative

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Alternative Markets specialized in mono-line and/or multi-line primary programs on either a traditional guaranteed cost (Specialty Programs) or risk-sharing basis (Agency, Association or Group Captives). Alternative Markets focuses on niche programs.

The Alternative Markets Division is looking for a Senior Administrative Operations Representative to join their team. Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be onsite five days a week.

Essential Job Functions and Responsibilities:

• Performs a variety of moderately complex administrative operational tasks including one or more of the following:
• Scans documents and fulfills print orders and document assembly requests.
• Prepares and distributes incoming mail and processes outgoing mail.
• Coordinates the procurement and organization of supplies.
• Schedules and coordinates meetings and events. May coordinate with catering services and set up and disassemble food service stations.
• Welcomes and directs visitors to the office building. Answers, routes and screens incoming calls.
• Inputs or loads data into a system. Audits records for quality, accuracy and maintainability.
• May assist with or coordinate special projects, assisting with the planning and execution.
• May coordinate technology needs for supported groups including new hire set-up, hardware requests, and user access requests.
• Performs other duties as assigned.

Job Requirements:

Education: High School Diploma or equivalent.

Experience: Generally, a minimum of 3 years of experience in administrative or office support functions.

Scope of Job/Qualifications: Possesses advanced organizational abilities to manage multiple tasks efficiently. High attention to detail related to communications, scheduling, and recordkeeping. Demonstrates working knowledge of business systems and applications and utilizes relevant equipment to perform job functions effectively. Maintains working knowledge of department operations, policies, and procedures and applies a general understanding of the business and organization. Excellent interpersonal and communication skills. Proven ability to handle confidential information with discretion.

Business Unit: Alternative Markets

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.

Great American Insurance Group