Contract Logistics IT Specialist

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

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You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. Also, you will be responsible for handling difficult, complex tasks that will be delegated to you by support agents on 1st Shift. You will be involved in improvement of the existing workflows/processes and defining next steps for improvements together with technical teams and management.

How you create impact

• Deliver “white glove” IT support to Kuehne+Nagel executives and their teams
• Troubleshoot and resolve technical issues through ticketing systems using structured problem-solving approaches
• Analyze, diagnose, and implement solutions, including system setup and configuration changes
• Escalate complex issues and collaborate with cross-functional teams on technology initiatives and deployments
• Maintain knowledge of emerging technologies, complete trainings, and provide feedback on recurring user challenges
• Adhere to processes, service levels, KPIs, and support shift-based operations

What we would like you to bring

• 2 years experience solving technical issues in a warehouse environment
• 2 years experience with WMS systems and RF scanners
• Good communication and presentation skills.
• Excellent English language skills, both written and verbal.
• 2 years Technical Support or IT experience is strongly desired.
• Experience in logistics- or transport business is preferred.
• Readiness and availability to work in shifts.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. This opening relates to an available role and not a future talent pool.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.