Supervisor, Warehouse Operations

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11‑acre campus that includes new green space and a 300,000‑square‑foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. POSITION SUMMARY Reporting to the Assistant Manager, Warehouse, the Supervisor, Warehouse Operations leads inbound and outbound distribution activities to ensure merchandise is received, processed, and routed accurately, efficiently, and in alignment with operational timelines. This role is responsible for overseeing inbound workflow, supervising warehouse associates, and supporting inventory accuracy and productivity standards within a fast‑paced distribution environment. The Supervisor helps drive operational excellence by maintaining service levels, resolving receiving issues, and fostering a safe, organized, and high‑performing team culture. RESPONSIBILITIES Oversee daily inbound and outbound warehouse operations including receiving, put‑away, replenishment, order fulfillment, packing, shipping, and inventory processing to ensure timely and accurate movement of merchandise. Coordinate dock operations, carrier appointments, shipment scheduling, and workflow prioritization to maintain operational efficiency and minimize delays. Ensure all inventory and shipment transactions are accurately processed within warehouse management systems (WMS), RF scanning systems, and related operational platforms. Monitor operational performance metrics including productivity, order accuracy, receiving accuracy, throughput, dock utilization, fulfillment speed, and inventory integrity to drive performance and continuous improvement. Investigate and resolve shipping discrepancies, receiving issues, inventory variances, damaged merchandise, transportation delays, and operational bottlenecks in a timely and solutions‑oriented manner. Safely operate company vehicles and transport merchandise between warehouse, retail, and off‑site locations. Plan delivery routes, communicate updates, and maintain required vehicle inspections and documentation. Direct warehouse associates to meet operational priorities, volume demands, and service levels while maintaining productivity. Train, coach, and support warehouse associates and temporary staff through ongoing leadership, onboarding, and operational guidance to promote accountability and consistent execution. Partner cross‑functionally with Inventory Control, Transportation, Customer Service, and other distribution teams to resolve operational challenges and support business objectives. Support and enforce compliance with company policies, operational procedures, safety standards, and regulatory requirements while promoting a culture of accountability and safe work practices. Identify opportunities to improve workflow efficiency, labor utilization, operational execution, and overall warehouse performance through process improvements and best practices. Maintain a clean, organized, and safety‑focused warehouse environment by reinforcing housekeeping standards, proper equipment use, and adherence to safety protocols. Communicate operational priorities, performance expectations, and workflow updates clearly across shifts and teams to maintain alignment and execution consistency. QUALIFICATIONS 2+ years of warehouse, distribution, operations experience. Previous leadership or supervisory experience preferred but not required. Knowledge of receiving processes, inventory management, warehouse systems, and dock operations. Valid driver’s license and a clean driving record required. Working knowledge of safe driving practices and transportation compliance requirements. Strong organizational, problem‑solving, and decision‑making skills. Effective leadership and communication skills with the ability to motivate and develop teams. Ability to prioritize multiple operational demands and meet productivity and service expectations. Experience in a high‑volume fulfillment, retail distribution, or logistics environment preferred. Familiarity with warehouse management systems (WMS) and inventory tracking tools preferred. Knowledge of EHS, OSHA, and warehouse safety practices, including incident prevention, safe equipment use, and compliance with workplace safety standards preferred. Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members. Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values. COMPENSATION $29.61 - $34.03 an hour. Equal Opportunity and Our Commitment to DEIAB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. #J-18808-Ljbffr