Travel Operations Coordinator Operations Coordinator

Travel Operations Coordinator Operations Coordinator

Join Michigan State University's Travel Office as a Travel Operations Coordinator! In this role, you'll be responsible for identifying, designing and performing data collection and analysis; customer service support for departmental travel needs; and managing travel and event related university credit card programs.

Responsibilities for this position include: recommending enhancements to improve financial compliance; financial tracking and reporting in alignment with operational needs; follow-up and processing of outstanding departmental financial transactions; preparation and creation of reports and presentations for management and stakeholders; operational performance support via measures and metrics using multiple data sources. You'll also coordinate development of outward facing training resources, tools, and support services; coordinate planning for event related projects; and work with unit level financial, management, and administrative teams.

Travel Operations & Concur System Administration (40%)

Assist with running and servicing of the Concur financial request, travel, and expense systems to better support and improve unit business operations. Work directly with MSU business unit faculty, staff and students to advise, support and consult in matters related to their service requests. Collaborate with Accounting and Financial Business Application Support offices to develop and implement resolutions. Special projects and duties as assigned. Follow-up on unprocessed card transactions to ensure expense processing remains current.

Financial Reporting, Analytics & Compliance (20%)

Gather, identify, interpret and use financial data to develop actionable reporting and steps that will improve travel booking, financial, and business compliance efficiencies; prepare analyze, and summarize various weekly, monthly, and quarterly operational results for use by various key stakeholders. Systems include, but are not limited to Concur, Kuali Financial Systems (KFS), and Enterprise Data Warehouse (database reporting). Provide informed recommendations related to MSU travel, financial, and business operations policies.

Training & Communications (20%)

Develop, update, and present training and financial information resources, tools, and support services. Assist employees with operational policy interpretation and systems support. Develop and disseminate operational non-recurring communications regarding travel technology, financial performance, reports and metrics derived from data analysis, research, and vendor performance.

Credit Card Program Management (20%)

Assist with managing the Travel, Event, and WEX credit card programs. Duties include issuing credit cards and customer service communications about the card program.

Work Modality: This position is "remote-friendly", with the expectation of on-campus presence periodically. This is typically referred to as "Hybrid", with the flexibility of regular remote work mixed with in-office work as mutually agreed upon with the supervisor.

Salary Expectations: Salary is commensurate with experience.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired through the first two or three years of college, such as an Associate's degree in a business-related field; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to office procedures and administration; or an equivalent combination of education and experience.

Desired Qualifications

• Experience creating financial data queries and understanding of the data query process.
• Experience analyzing data from multiple sources and creating reporting across multiple business units.
• Experience interpreting business policies and procedures.
• Experience with travel requests, booking, expense reconciliation, and/or travel compliance.
• Experience with technical and/or curriculum training development writing.
• Ability to work independently and as a team member.
• Experience using Concur Request, Travel, or Expense systems; Kuali Financial; Microsoft Office suite (Access, Word, Excel, PowerPoint).
• Experience with event and customer service management.
• Proven track record with strong written and oral communication, analytical skills, data visualization and task management skills.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

The following must be included in your application:

1. Cover Letter
2. Resume
3. Three Professional References

Work Hours

STANDARD 8-5

Michigan State University