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Team Lead

Keylent Inc

Oklahoma City, OK
Team Lead

To assist the Project Manager in ensuring successful monitoring, tracking and completion of all activities associated with a particular software lifecycle phase by guiding the assigned team.

Principal Accountabilities:

  • Lead project development, production support or maintenance activities, as assigned
  • Ensure timesheets and invoicing processes are completed on or before the deadline
  • Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated
  • Create functional and technical specification documents
  • Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines
  • Ensure analysts adhere to SLAs/KPIs/OLAs
  • Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner
  • Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms
  • Lead and ensure project compliance with Software Quality Processes and within timelines
  • Draft initial charter and project plan and create and review functional and technical specification documents
  • Monitor, track and analyse project control metrics
  • Review and consolidate status reports for assigned activity or phase and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency
  • Serve as the single point of contact for the team to the project stakeholders
  • Promote team work, motivate, mentor and develop subordinates
  • Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix
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Vacancy posted 2 days ago
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