Valet

Job Description

Job Description

Jamestown

JOB DESCRIPTION

POSITION/LEVEL: Valet Driver FLSA STATUS: Non-Exempt

DEPT/OFFICE: Ancillary Revenue, Parking DATE: April 2026

REPORTS TO: Valet Supervisor

JOB SUMMARY :

At Jamestown, we pride ourselves on creating welcoming, high-quality experiences across our properties and communities. The Valet Driver plays a key role in delivering this standard of excellence by providing professional, courteous, and efficient valet services to our guests and tenants. This position is responsible for safe driving, parking, and retrieving vehicles, warmly greeting and assisting guests, and maintain a clean, well-organized valet operation. The ideal candidate embodies Jamestown’s commitment to hospitality, integrity, and service, ensuring every interaction reflects our brand values while maintaining the highest standards of safety, customer care, and professionalism.

Hours: Operational Hours Availability | 10am – 12am * schedule may change based on event needs

QUALIFICATIONS :

• License – Possess and maintain a valid state driver’s license with current address and exceptional driving record
• Driving – Be able to drive a vehicle with a manual (standard or stick shift) transmission and pass a field driving test
• Education – College education preferred, three months related experience, or and equivalent combination of education and experience
• Availability – Generally available nights and weekends
• Customer Service – Able to respond and interact with customers in a positive manner to inspire enjoyment of their experience

ESSENTIAL JOB FUNCTIONS :

• Drive, park and retrieve customer vehicles in a safe and courteous manner
• Attend customer while exiting and re-entering their vehicle
• Assure that all customers are given a professional, polite, and timely valet service
• Maintain a neat and clean appearance
• Maintain a clean work environment; lot, loading zones and podium
• Inform customers of valet rates, validation deals, and closing times
• Respond to customer questions or concerns in a prompt and considerate manner
• Have basic knowledge of the major streets, landmarks, and freeways surrounding the lot
• Properly ticket and track all vehicles using proprietary company application technology
• Evaluate and document vehicle condition and secure all vehicles upon parking
• Oversee the safety and security of the lot and vehicles in it
• Observe all traffic laws and safe driving practices
• Report any known accidents to supervisor and/or management
• Report any observed or suspect violations of company policy, safety hazards, or any unusual occurrence to the supervisor, facility manager, or senior management
• Assist with any additional task that may arise or be assigned.

IMPORTANT JOB FUNCTIONS:

Majority of work time will be spent in an office environment, however, set up and during events, candidate should be able to meet the following physical requirements:

Physical Requirements:

• Able to lift up to 35 pounds
• Standing up to 8 hours a day in an outdoor environment
• Walking for up to 8 hours a day
• Stooping
• Bending up to 4 hours a day
• Working outdoors for up to 8 hours a day
• Ability to climb ladders and stairs

MATERIAL AND EQUIPMENT USED :

• Computer
• Microsoft Office Suite
• General Office Equipment

KNOWLEDGE, SKILLS, AND ABILITIES :

Knowledge of:

• All computer applications and hardware related to performance of the essential functions of the job.

Skill in:

• Conflict Management Resolution
• Organizational and interpersonal skills
• The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions