Call Center - Member Contact Center Rep 1, Full -Time - Remote (AZ,AZ,NV,TX,WY)

We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Sign-on bonus available for eligible external applicants! The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.

Consults with members. Holds conversations that matter with members either in person or over the phone.

Performs various duties including but not limited to: Opening all new Member Accounts; Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.

Identifies and reports any suspicious behavior or suspected fraud activity.

Completes all required training and compliance modules.

Supports and participates in continuous improvement activities.

Represents the Credit Union in a positive and professional manner.

1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.

• ~ Basic understanding of financial products and services
• ~ Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• ~ Member service and organizational skills
• ~ Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• ~ High School Diploma or equivalent

Website: nuvisionfederal.com/careers

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Medical

• ~ Dental
• ~ Life Insurance
• ~ Flexible Spending Account
• ~Training Provided
• ~ Tuition Reimbursement

Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at View email address on apply.j-vers.com.