Automotive Service Advisor

Experienced Automotive Service Advisor / Writer

Our Service Department is open Monday - Friday 7:30 a.m. - 6:00 p.m. At Ross Downing CDJR of Hammond, La we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Ross Downing is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Experienced Automotive Service Advisor / Writer to join our team in Hammond La. Dealership Service Hours Monday - Friday 7:30 a.m. - 6:00 p.m. (Meaning your hours are 7:15 to 6:15 to get your day started and closed...)

Our ideal candidate should have a minimum 2 years of experience as an Automotive Service Advisor / Writer or 3 years of Automotive Dealership Experience (CDJR preferred).

Automotive Service Advisor / Writer Qualifications:

• 2+ years of experience as an Automotive Service Advisor / Writer
• Exceptional people and sales skills
• Must be able to work with multiple customers and "drive" their assigned tech team
• Professional appearance
• Strong phone skills
• Must maintain high CSI - Provide Exceptional Customer Service
• Strong computer skills
• Positive attitude with strong work ethic
• Ability to accurately estimate mechanical repairs based on advisement of technicians
• Must have a valid Louisiana driver's license with clean driving record and be able to pass a background check and pre-employment drug screening.

Automotive Service Advisor / Writer Responsibilities:

• Engage with customers both in person and over the phone to determine their service needs and provide recommendations for services
• Document customer requests or needs based on details provided
• Communicate with Service BDC, Technicians and customer.
• Assist customers with planning around maintenance required for their vehicle as needed
• Provide follow-ups to customers to provide status updates on their vehicle’s service
• Enter customer data into software to create client profiles
• Order and intake parts based on service department needs
• Occasionally pick up customer vehicles and assist in dropping customers off
• Occasionally accept payments from customers and process / document receipt
• Provide an exceptional start-to-finish customer service experience
• Stay up-to-date on products and services, including warranty information and best practices for customer experience

Automotive Service Advisor / Writer Benefits:

• Work for a progressive, high performing dealership!
• Locally owned and operated family dealer group, great culture & work environment!
• Work on a growing team of performance driven individuals
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Outstanding earning potential
• Multiple opportunities for advancement!

This is a commission based position, but earning an exceptional living is never a problem here if you are a coachable, hard-working individual. An outgoing personality and a positive, can-do attitude can propel you to a rewarding, yet challenging career with us! Commission based with performance and CSI bonuses.

Job Type: Full-time Monday - Friday 7:30 a.m - 6:00 p.m.

Pay: $63,790.12 - $110,000.00 per year (commission based)