Teammate (Retail Associate)

Rally House offers an exclusive store discount, a competitive benefits package with flexible PTO, 401(k) match, parental leave, paid holidays, and continued development opportunities. Job Description The Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism. Competencies Social: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment. Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience. Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments. Responsibilities People: Demonstrate Rally House values through positive teamwork and engagement with peers; seek feedback and apply coaching; actively participate in training and skill drills. Operations: Complete assigned tasks accurately and on time; follow playbooks, loss prevention and safety guidelines; report operational issues, shortages, or concerns; build knowledge of store systems and processes. Merchandising: Execute merchandising tasks as directed (folding, hanging, replenishment, recovery); support floor moves and transitions; maintain clean, organized fixtures and back‑of‑house areas; protect brand standards. Service: Deliver a welcoming, energetic customer experience using the Party model; engage customers, identify needs, recommend products; resolve basic customer issues and escalation when needed; represent Rally House with enthusiasm. Results: Contribute to daily sales goals through service behaviors; support promotions, launches, and event execution; take ownership of personal performance metrics (conversion, UPT, AT). Skills and Knowledge Ability to work effectively in a fast‑paced, team‑oriented environment. Clear and effective communication skills. Enthusiastic attitude with a passion for sports and retail. Time‑management skills with the ability to prioritize tasks. Qualifications Must be at least 16 years of age. Previous customer‑facing experience preferred. Physical Requirements Must be able to stand and walk for extended periods of time. Ability to lift up to 50 pounds. Ability to bend, reach, and climb ladders. Pay Range $15.92 - $17.92 per hour. #J-18808-Ljbffr Rally House