General Manager - Hotels

Job Description

Job Description

Hampton Inn & Suites Clayton / St. Louis Galleria is seeking an experienced Hotel General Manager to lead daily operations, drive financial performance, and maintain high standards of guest satisfaction and staff development. In this role, you will oversee all hotel departments, manage annual budgets and revenue forecasts, build strong owner relationships, and ensure full operational excellence in line with brand standards and corporate objectives

As a General Manager, you will...

• Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
• Provide support to managers in employee development
• Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication
• Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
• Maintain professional and positive relationship with owners
• Oversee all operational aspects of the hotel including assisting in departments where needed
• Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget.
• Prepare annual hotel/operation budget.
• Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.
• Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.
• Oher duties as assigned

Requirements:

• Must have 5 years Hotel General Manager experience
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.
• Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets.
• Effectively communicate and coordinate with all departments during functions.
• Scrupulously follow all StepStone and hotel policies and procedures.

We are an Equal Opportunity Employer.