Assistant Facility Manager

Assistant Facility Manager – JLL JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Overview The Assistant Facility Manager (AFM) serves as a key collaborative member of the Infrastructure/Operations Team for a large retail account, delivering world‑class operational services to clients. This pivotal role encompasses the responsibilities of chief Planner/Scheduler for all maintenance activities while interfacing with management, subcontractors and customers to ensure optimal resource allocation, planning and scheduling. The position demands exceptional communication skills, strong organisational abilities and effective time‑management, with the individual working autonomously to orchestrate efforts and support the team in delivering a first‑class customer experience. The AFM will also maintain critical business information and work‑order data to support informed decision‑making processes and contribute to overall operational excellence. What your day‑to‑day will look like: Collaborate with the Facility Manager to oversee maintenance and repair services delivery, ensuring client satisfaction and monitoring customer satisfaction enhancement Conduct daily work‑order reviews and follow‑ups, evaluating and prioritising work requests while defining activities required for completion Estimate labour resources, costs, materials and external resources required for work‑order completion and review invoices accordingly Coordinate with subcontractors and contractors, assigning individuals or teams as needed while optimising team scheduling for effective resource utilisation Engage with client representatives to understand their needs and align work schedules with negotiated downtime windows Oversee building automation systems, documentation, preventive maintenance programmes and life‑safety systems testing and repair Prepare and present monthly/quarterly reports while maintaining and updating service provider matrices for assigned regions Required Qualifications Minimum of 5 years of experience in facility management or operations management Technical knowledge and understanding of the functionality of HVAC, electrical and plumbing systems Previous experience in retail or similar 24/7 operational environments Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Strong leadership skills with the capacity to guide and motivate teams in fast‑paced environments Experience with work‑order management systems and scheduling software Preferred Qualifications Experience with CMMS (Computerised Maintenance Management Systems), preferably Corrigo Technical certifications in relevant trades (HVAC, electrical, plumbing or related fields) Experience with building automation systems and preventive maintenance programmes Ability to interpret building, plumbing and mechanical drawings Schedule & Location Required on‑site presence twice per month. The position operates Monday through Friday, 8:00 AM – 5:00 PM, with on‑call availability every other weekend. Location: Charlotte, NC Salary: $70,000 per year This position does not provide visa sponsorship. Candidates must be authorised to work in the United States without sponsorship. We encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalised benefits that support personal well‑being and growth 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Equal Employment Opportunity Statement Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process — including the online application and/or overall selection process — you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. Accepting applications on an ongoing basis until candidate identified. #J-18808-Ljbffr JLL