Medical Assistant

Note: The compensation range noted above represents the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range.

Valley Health Systems, Inc., the parent company of Holyoke Medical Center, provides a broad range of physician services in offices conveniently located throughout Western Massachusetts. Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our community through quality and patient-centered care.


Our team is seeking an experienced Medical Assistant to float between all practices as needed to perform duties within the scope of responsibility of a medical assistant, with additional tasks related to patient flow in the office.


Overview of responsibilities include but are not limited to:

• Provide age-appropriate, patient-centered care in accordance with established standards and protocols.
• Welcome, escort, and assist patients during visits, including obtaining vital signs and preparing them for examinations.
• Collect and accurately document patient histories, medications, allergies, and other relevant health information.
• Communicate professionally with patients and families, providing updates, instructions, and education as needed.
• Coordinate follow-up care, appointments, referrals, diagnostic testing, and required patient paperwork.
• Assist physicians and practitioners with examinations, procedures, treatments, and other clinical activities.
• Perform clinical tasks and patient procedures as directed, including preparation of equipment, supplies, and instruments.
• Review patient records, laboratory results, and documentation to ensure accuracy and completeness; communicate normal results as directed.
• Maintain exam rooms, medical supplies, inventory, and equipment while ensuring a clean, safe, and organized work environment.
• Support office operations by answering phones, scheduling patients, registering patients when needed, attending training sessions, and following updated clinical protocols.

Qualifications:

Education: High School graduate or equivalent; successful completion of an accredited Medical Assistant training program

Licenses/Registrations: Current CPR Certification. Must be registered/certified with one of the following: RMA/AMT, CMA/AAMA, or CCMA/NHA

Experience: Two years of general experience as a medical assistant in a patient care or clinic environment

Special Aptitudes & Activities: Bilingual in English/Spanish preferred. The ideal candidate demonstrates strong organizational, communication, and customer service skills, with the ability to manage multiple tasks and follow written and verbal instructions accurately. This role requires knowledge of physician office billing procedures, medical terminology, basic administrative skills such as typing and filing, and proficiency with computer systems. Candidates should also possess the manual dexterity, attention to detail, and physical capabilities needed to safely perform clinical and administrative duties, including tasks such as venipuncture and patient assistance.

Our competitive salary package is adjusted to align with a candidate's relevant experience and skills. We also offer:

• Low cost health insurance with no deductibles when using HMC services
• Dental and vision insurance
• Free disability and life insurance
• 403(b) plan
• Up to $8000 in degree/tuition reimbursement
• In-House Pharmacy
• Relaxation Room and Fitness Center
• Other voluntary benefits, such as LegalShield, Pet Insurance
• Free onsite parking