Director of Technical Program Management - Trust & Infrastructure

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience San Francisco, CA | Palo Alto, CA | Bellevue, WA Technical Program Managers (TPMs) lead large-scale, cross-functional initiatives across Salesforce's Technology & Products organizations, owning programs from initiation through closure. The Director, Technical Program Management - Trust & Infrastructure will lead strategic programs focused on service availability, incident prevention and recovery, and operational resilience, including programs supporting Hyperforce, Salesforce's infrastructure product built on third-party public cloud providers. This role partners with leadership across Engineering, Customer Enablement, Legal, Product, Security, and Operations to improve service availability and deliver value to customers. This is a fast-paced, global-scale environment with a steady stream of high-severity incidents and emerging risks, where communication, sound judgment, and ownership are essential to success. What You'll Actually Be Doing Lead complex technical programs from initiation through closure, defining scope, vision, goals, structure, milestones, dependencies, governance, and success criteria. Lead large-scale availability programs focused on incident prevention, preparedness, response, recovery, and reducing recurring customer impact. Drive Steering Committee meetings with key partners to make decisions, remove obstacles, and resolve critical program and availability issues. Partner with Engineering, Product, and Operations leaders to define availability metrics, targets, and reporting, and use data to guide priorities and investment decisions. You're Our Person If... You have 10+ years of enterprise software or technical program management experience, including 5+ years leading SaaS, cloud infrastructure, or platform programs. You have led complex technical programs at scale from initiation through closure, including program definition, planning, dependency and risk management, governance, and stakeholder alignment. You have significant experience with infrastructure, cloud services, service availability, or incident prevention/recovery programs, including leading incident management initiatives, cross-functional coordination, and corrective-action governance. You have a strong analytical orientation, can translate technical risks into business impact and executive-level decisions, and bring a solid understanding of the software development lifecycle and agile methodologies. Even Better If... You have experience with Portfolio Management, and supporting globally distributed, large-scale cloud infrastructure or mission-critical SaaS services. You've worked within a highly mature availability organization, such as a hyperscale cloud provider or company known for industry-leading incident management practices, and are familiar with concepts such as service-level indicators/objectives, error budgets, and resilience testing. You've helped establish or improve incident management and availability practices across multiple teams or business units, and can distinguish activity metrics from outcome metrics to build measurement frameworks that drive the right behaviors. You're comfortable establishing credibility with senior executives, engineering leaders, and incident responders alike, and hold a related technical degree. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.