Care Coordinator

Job Description

Job Description

Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are the largest autism therapy provider in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquarted in Indianapolis, Indiana and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee.

As a Care Coordinator at Hopebridge, you will be responsible for expediting client service referrals.

Your Pay and Benefits

• Starting rate of $18.00 per hour
• Monday through Friday schedule
• 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
• Health, vision, and dental insurance
• Short and long-term disability insurance
• 401K retirement options with company match

Responsibilities What You'll Do As A Care Coordinator:

• Execute outbound phone calls to patient families to confirm appointment dates and times
• Demonstrates the ability to develop quick rapport and provide an expert level of customer service and ensure the new patient scheduling process is a positive experience
• Effectively demonstrates the ability to utilize workflow to proactively manage a group of potential clients and drive specific touch points within the onboarding process
• Able to facilitate effective and efficient resolutions to patient questions regarding the onboarding experience, including, but not limited to therapy, scheduling, and timelines
• Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources
• Enter information and log calls accurately and timely
• Monitor all tasks using workflow software and meet the deadlines associated with tasks
• Perform special projects and other responsibilities as assigned

Required Skills What You'll Need As A Care Coordinator

• Possess a minimum of a high school diploma or equivalent
• Prior customer service representative experience required
• Previous patient care and benefits coordination experience preferred

Where You'll Work

• Hopebridge Headquarters: 3500 Depauw Blvd, Indianapolis, IN 46268

Hopebridge is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Together, we will be a beacon of hope and trusted guides in our community! Ready to embark on this journey? Apply now!