Collections Manager

Description

Responsibilities Include:

• Maintain daily contact with residents and/or their representatives concerning any aspect of rent collection, including property visits, telephone inquiries, office interviews, coordination of payments, and offering advice on methods of payment

• Develop and distribute weekly, monthly, quarterly, and annual collections status reports to management

• Resolves cash application issues in conjunction with the AR Specialist

• Research and reconcile resident ledgers

• Works with other team members to resolve and collect payments for disputed charges

• Create, design, implement and enforce debt counselling policy and procedures to ensure sustainable tenancies

• Manage all notices and late fees in accordance with policy and procedures

• Ensures key principles of customer service are adhered to and the needs to vulnerable residents are met

• Understands rent collections that considers financial circumstances and identify suitable cases for referral to debt counselling services

• Actively monitors all payment commitments on a consistent basis and takes appropriate action

• Ensure all YARDI and manual documentation systems are accurately updated and maintained on a timely basis

• Prepares court documents and paperwork relevant to rent cases including negotiation with tenants and other representatives before hearings

• Understands Court procedures including liaison with court officials and legal services as required

• Files and follows through on small claims proceedings

• Coordinates lock outs in conjunction with Property Managers

• Coordinates inventories and photographic evidence in respect of items remaining in the property and damage to property

• Transfers bad debt cases to collection agency in accordance with policy and procedure

• Maintains continual awareness of changes in the regulation and precedents in respect of rent collection and recovery

• Provides written reports in relation to collection, legal referral, including provision of referrals to external agencies

• Liaison between company and collection agency

Benefits: Medical, Dental, Life Insurance, PTO, Paid Sick Leave and 12 Paid Holidays. Eligible for benefits 30 days after employment.

Salary: Based on Experience

Qualifications

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of tasks

Education

Required

• Associates or better in Accounting

Experience

Required

• Minimum 2+ years of demonstrated collections experience

• Associate degree in business, finance, or accounting. Bachelor’s degree is a plus

Preferred

• Supervisory/Management experience is a plus

• Strong attention to detail & goal-oriented

• Ability to work in a fast-paced environment and adaptable to the company’s changing needs

• Strong time management and organizational skills

• Professional appearance and demeanor

• Superior ability to help our customers resolve issues with respect, professionalism and clear communication

• Ability to manage several tasks at once while remaining detailed and well organized

• Trustworthy and dependable

• Excellent computer skills and tech aptitude

• Ability to work at night and on Saturdays to meet responsibilities

• Knowledge of Microsoft Office and YARDI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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