Software Engineer III, Media Delivery

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As a Software Engineer III on the Media Delivery team, you will design, build, and operate highly reliable systems that stream video content to millions of Crunchyroll customers around the world.

Positioned at the intersection of software engineering, cloud infrastructure, networking, and delivery, you will build fault-tolerant media replication and delivery across multi-cloud origins and global CDNs.

You will drive maximizing availability, resilience, performance, security, and efficiency through automation and deep observability.

What You'll Do

• Architect and operate scalable content replication systems and multi-origin storage to ensure playback resilience.
• Build multi-CDN delivery infrastructure to intelligently route global traffic based on performance, availability, and cost.
• Design fault-tolerant AWS and GCP cloud architectures that remove single points of failure in the delivery path.
• Develop high-volume networking solutions between cloud origins, CDNs, and playback services.
• Automate infrastructure provisioning, deployment, and recovery using Infrastructure as Code (IaC).
• Implement end-to-end observability (metrics, tracing, logging, SLOs, and alerts) to rapidly resolve playback issues.
• Harden platform security by proactively scanning for vulnerabilities and building secure-by-default infrastructure.
• Enhance reliability using automated health detection, failover, and self-healing mechanisms.
• Own full end-to-end service lifecycles, including design, deployment, on-call incident response, and continuous optimization.
• Troubleshoot complex production delivery issues across software, infrastructure, networks, and vendor partners.
• Collaborate with external CDN and cloud providers to optimize performance and resolve delivery bottlenecks.
• Participate in design reviews and code reviews to maintain high engineering standards for scale and maintainability.

What Success Looks Like

In this role, you will own and drive:

• High playback uptime and minimal user impact during infrastructure or vendor failures.
• Robust multi-origin and multi-CDN automated failover capabilities.
• Rapid incident detection and resolution via Datadog observability and actionable alerts.
• A secure platform with minimized vulnerability risks across core services.
• Reduced operational toil through IaC automation and self-healing systems.
• Cost-effective infrastructure efficiency that maintains top-tier streaming quality.
• Strong operational readiness, comprehensive runbooks, and clear ownership.

About You

We encourage you to apply if you meet the following requirements:

• 5+ years of experience building and operating large-scale distributed systems.
• Proficiency in TypeScript (or another modern language) for application services and infrastructure automation.
• Production experience with AWS cloud infrastructure (GCP experience is a plus).
• Hands-on experience with Infrastructure as Code (IaC) tools and best practices.
• Experience operating high-volume CDN architectures (e.g., Fastly, Akamai, Google Media CDN, Cloudflare).
• Solid understanding of networking fundamentals (DNS, TLS, caching, load balancing, routing).
• Background in designing high-throughput, low-latency delivery architectures across regions and external networks.
• Experience with Datadog (or similar tools) configuring metrics, logs, traces, SLOs, and alerts.
• Knowledge of cloud and application security principles integrated throughout design and operations.
• Proven track record of diagnosing and fixing complex production incidents across software and vendors.
• Strong ownership mindset with willingness to participate in on-call rotations and incident response.
• Clear technical communication and effective collaboration skills across cross-functional engineering teams.

About the Team

The Media Delivery team sits within Video Platform Engineering, driving the infrastructure that powers Crunchyroll's global streaming experience.

We build and maintain global CDN networks, cloud origins, replication pipelines, and delivery services designed for high availability, security, and low latency.

We partner closely with Content Pipeline, Content Protection, Playback, Security, and cloud partners to deliver high-quality media seamlessly to all device platforms.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - San Francisco, CA

$169,000—$211,300 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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