Facility Operations Supervisor, Charlotte Convention Center

Job Description

Job Description

Who We Are

 

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

 

The Facility Operations Supervisor plans, delegates, participates in, and quality checks tasks to ensure the building is always in a state of readiness and supervises the day-to-day aspects of the Facility Operations department in areas such as set-up, move-out, and building cleanliness at the applicable CRVA venue (Convention Center and/or NASCAR Hall of Fame). 

 

Job Responsibilities 

 

1. Essential Job Duties

 

• Works with the Assistant Manager, Facilities Operations to ensure policies and procedures are being carried out to maximize efficiency in operating and maintaining the facilities.
• Effectively uses CORE to track events, plan and complete work orders for all events held at the convention center or NHOF.
• Utilizes department software to track all scheduled and requested maintenance work orders and ensures timely reporting of completion within respective software program. 
• Engages department staff to ensure employee relations are priority.
• Oversee inventory control which includes routine maintenance of cleaning equipment, maintaining up to date equipment counts, and ensuring the safe storage and longevity of all department assets. 
• Ensures staff performance expectations are communicated and maintained.
• Evaluates staff to ensure safe work practices are being met.
• Creates daily task list and provides direction to Facility Operations Workers to accomplish said task list.
• Responsible for room set-up and break-down that includes tables, chairs, ramps, stage building/break down prior to, during, and after events. 
• Conducts routine building walks to identify areas for cleaning/maintenance/equipment storage tidiness and dispatches necessary staff in a timely manner.
• Maintains building, performing general routine cleaning and maintenance that includes but is not limited to sweeping, mopping, scrubbing, and vacuuming hallways, stairs, and office space, empties trash and garbage containers.
• Conducts audits and inspections utilizing various department testing equipment to verify cleaning tasks have been completed per GBAC program standards.
• Notifies management concerning need for general repairs with issues pertaining to lighting, heating, ventilating, and equipment.
• May supervise 3rd party vendors as instructed by management.
• Communicates daily with management, event managers, and team via two-way radio throughout scheduled work time.
• Provides excellent customer service to our clients at all times.
• Complies with all CRVA and applicable facility venues policies and procedures.
• Maintains professional attire, image, and demeanor at all times.
• Must be able to work flexible hours to include evenings, weekends, and holidays.
• May perform other duties as required.

 

1. Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences

 

3. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

 

Scope of Responsibility

 

• This job has no budgetary responsibilities.

 

Supervisory Responsibility

 

• Responsible for the day-to-day supervision of a staff of approximately 3-5 full-time employees in the Facility Operations department, plus part-time and contracted labor.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Responsibilities include training employees; planning, assigning, and directing work.

 

Knowledge and Skill Requirements

 

• Ability to work independently with minimal supervision. 
• Ability to direct the work of others.
• Ability to maintain adherence to quality, safety, and the timely completion of assigned projects. 
• Excellent verbal and written communication skills. 
• Ability to foster a respectful, inclusive, and productive work environment and work well within a team.
• Strong commitment to customer service and always maintaining a professional atmosphere.
• Knowledge of Microsoft Office Suite and other venue related computer software. 
• Extensive knowledge of operational procedures of venue facilities. 
• General knowledge and background of venue programs and events. 
• Knowledge and experience in planning, prioritizing, and organizing a complex workload. 
• Ability to establish and maintain effective working relationships with co-workers, the public, and other departments, and agencies. 
• Ability to follow written and oral instructions. 
• Ability to operate mobile and/or portable radio, and various equipment used in venues.

 

What We Offer

 

• NC Retirement Plan
• Education Reimbursement
• 457 Plan
• CRVA University 
• Employee 1st Culture
• CORE Values

 

 

Education and Experience

 

• High School Diploma (H. S.); and 3 to 5 years or previous related experience; or equivalent combination of education and experience.

 

Physical Demands

 

• The employee must regularly lift and /or move up to 50 pounds.
• Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must regularly use power hand tools.

 

Work Environment

 

• The noise level in the work environment is usually moderate.

 

Travel Required

 

• This job has no travel requirements.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.