Tour Manager

About the Experience Cafe on the Strip is a luxury British high tea served aboard a vintage double-decker bus touring the Las Vegas Strip. We're scaling, and we're looking for a General Manager to take full operational ownership of the business and drive it forward — running a tight daily operation while owning the marketing engine that fills every seat. This is a hands-on, build-it role for an operator who's equally comfortable running the floor, managing a P&L line by line, and thinking like a marketer.

The Role You'll be the senior leader on the ground, working directly with the two owners. You own how the business runs day to day and how it grows: the team, the systems, the costs, the marketing channels, and the revenue. This isn't a maintain-the-status-quo seat — it's for someone who wants to build something and be rewarded for the growth they create.

Location: Las Vegas Strip (operates from Sahara Hotel) Schedule: Full-time, salaried — operation runs Thursday–Monday (noon tour) + weekday work 

Operations & Team

• Run full day-to-day operation and on-time daily tours
• Hire, train, schedule, and Servers and Bussers and Drivers
• Partner with the in-house Chef on food program, quality, and ordering
• Build and maintain written SOPs for every position
• Senior on-site authority on operating days

Marketing & Distribution

• Own all OTA channels (Viator, GetYourGuide, Tripadvisor, Vegas.com) — ensure we're live and optimized on every relevant platform
• Manage listings, availability, pricing parity, and reviews
• Own email marketing and manage the email/marketing specialists
• Build and manage Strip hotel and concierge partnerships
• Direct content creators and vendors (manage output; a creator handles production)

Finance, Payroll & Cost Control

• Run payroll through Paychex; work with the bookkeeper
• Own ordering, vendor relationships, and inventory (with the Chef)
• Drive cost savings across food cost, labor, vendor pricing, and OTA commissions
• Manage to budget and flag variances to ownership

Requirements

• 3+ years in hospitality management (operations + revenue track record)
• Strong marketing instinct (OTAs, email, partnerships, managing creative)
• Systems-minded: builds SOPs, controls costs, makes operations repeatable
• Payroll, scheduling, ordering, and basic P&L experience
• Hands-on, decisive, and comfortable as the on-the-ground leader
• Available across the Thursday–Monday window + weekday work
• Nevada food handler and manager-level certs (or able to obtain)