Phlebotomist

Job Title

Collects, registers, and processes patient laboratory specimens using a variety of collection techniques, protocols, and computer systems. Follows rigorous patient identification protocols for all ages and complexity of patients. May perform EKG's. Services patients at any assigned location including Patient Service Centers, Clinics, and Nursing Homes and performs Home Draws. Exercises excellent judgment, problem-solving and customer service skills. Must be flexible and able to work independently as well as part of a team. May be required to take on call responsibilities.

Essential Functions

• Greets and pleasantly interacts with patients. Verifies patient demographic/insurance information and reviews physician orders. Reconciles issues with patient or physician's office, documents, and updates computer systems. Uses multiple computer systems to complete patient and billing registrations, including conversion of diagnostic verbiage to billing codes, accurate interpretation and entry of tests, as well as generation of accurate labels.
• Follows patient identification and order verification protocols before collection of the specimen. Performs safe venipuncture, heel or finger sticks and directs the collection of other specimens, such as throat cultures, urine, and stool, following all age-specific and procedural protocols, as well as infection control and safety protocols. Labels all specimens according to protocols.
• Performs processing of specimens, including centrifugation, aliquoting, and preparation for transport, including computer logging, packaging, and appropriate prioritization actions for specimen integrity.
• Maintains supplies. Places orders following PAR level guidelines. Receives and rotates stock according to expiration date. Maintains cleanliness and neatness of site. Monitors and maintains equipment, including daily temperature documentation, disinfection, sharps management, and performance of maintenance and inspections. Troubleshoots issues.
• Answers phone and verbal customer inquiries, providing routine, as well as technical, information. Takes initiative to resolve all customer needs. Participates in all Quality Assurance monitors and initiatives, including data collection and statistics.
• Performs EKG's following all laboratory and infection control processes.
• May be reassigned as needed and without prior notice to work at varied locations. Has capability to travel to locations.
• Other duties as assigned.

Minimum Education & Experience

• High School diploma or equivalent and less than 1 year of phlebotomy experience required or
• Graduation from a phlebotomy training program required
• Or equivalent combination of education and experience

Knowledge, Skills and Abilities

• Knowledge of medical terminology/anatomy preferred
• Customer service experience preferred

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