Service Manager

Job Description

Job Description

The Service Manager is responsible for the administration and efficient daily operations, including operations, sales, customer service, and safety in accordance with The Arcticom Group’s objectives.

Essential Functions

• Reads, analyzes and interprets written or verbal reports, correspondence or proposals
• Assists employees in diagnosing commercial HVAC/Refrigeration equipment
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Requisitions and keeps inventory of tools, equipment and materials and Safety supplies
• Studies production schedules and estimates labor requirements for completion of job assignments including Preventative Maintenances
• Interprets and communicates company policies to employees
• Inspects and monitors work areas, examine tools and safety equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Ensures proper procedures are followed and put in place for reporting and managing accidents
• Enforce the processes and procedures to create more efficient and profitable service business
• Interprets specifications, blueprints and job orders to employees, and assigns duties
• Responsible for working with Company dispatchers on all customer and technical issues
• Recommends measures to improve performance and quality of product delivered to our customers
• Reviews warranty, service, start-up repair, and installation needs
• Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew
• Analyzes and resolves work problems, or assists employees in solving work problems
• Initiates or suggests plans to motivate employees to achieve performance goals
• Reviews & ensures accurate time and production records
• Directly supervises service managers and leads
• Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws
• Identifies training needs of staff and facilitates delivery of training.
• Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Other Functions

• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
• High school diploma or GED.

Job Requirements

• Two (2) year Technical or Bachelor’s degree recommended but not required
• Five (5) plus years of successful HVAC service management background
• Must have experience and/or knowledge of the industry
• Must have a valid driver’s license with a clean driving record
• Ability to perform advanced level maintenance related tasks on HVAC equipment
• EPA Universal Certification
• Problem solving and conflict management skills recommended
• Ability to generate ideas and create processes to grow service department
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to work well with all levels of management, executive leadership and support staff, as well as with employees

Physical Demands and Working Environment

• Sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting required frequently. 

Working Conditions

• Ability to climb ladders
• Moving and lifting equipment
• Occasionally exposed to outside weather
• Occasionally exposed to moving mechanical parts; high precarious places; fume or airborne particles; toxic or caustic chemicals; and risk of electrical shock
• On occasions, require driving to customer sites

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily.  Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions.  Contact HR for additional information.