Operations Project Consultant - Enterprise Correspondence Operations - Bilingual Spanish

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.Line Of Business Job Description:The Operations Project Consultant will be responsible for the testing of various systems conversion/modification and collateral projects. Daily responsibilities of this position include execution of test scripts and identification and tracking of defects Octane. Data prep and conditioning of accounts as necessary. Provide daily updates to stakeholders and leadership as needed. Review and validate changes across various collateral types and data sources to determine the appropriate testing methodology.Schedule: Monday - Friday | 8:00AM - 5:00PMResponsibilities:Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementationCoordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measuresSupports partnerships with operations management to create project impact and provide direction and guidance to internal teamsEstablishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issuesPerforms risk management activities to minimize project risksAssists with creating and maintaining comprehensive project documentationLeverages business knowledge to identify opportunities for improvement and supports change executionRequired Qualifications:1+ year of defect management and tracking experience2+ years of data analytics experience with Extensive Markup Language (XML) data filesBilingual Spanish - both oral and written proficiencyExperience with Agile and Waterfall project management testing methodologiesKnowledge and experience with Octane, JIRA, SQL Server Studio, Test plan/scripts, test execution, reportingFamiliarity with letter / disclosure / Monthly Statement developmentProduct Knowledge: Home Loans, Consumer Card, Deposit Products, Merchant, Consumer VehicleProject management and business/technical experienceStrong Communication SkillsSkills:Active ListeningAttention to DetailCollaborationCritical ThinkingWritten CommunicationsDecision MakingInfluenceOral CommunicationsPrioritizationProblem SolvingAdaptabilityCustomer and Client FocusData ManagementEmotional IntelligenceRisk ManagementInternal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.Shift:1st shift (United States of America)Hours Per Week: 40SummaryLocation: Newark; PlanoType: Full time