Field Service Engineer

Job Description

Job Description

Field   Service Engineer

This is an exciting opportunity to join a fast-growing startup in the aerospace/defense industry as a Field Service Engineer.  As part of a mission-driven team pushing the boundaries of advanced manufacturing, you’ll support the installation, maintenance, and troubleshooting of HP 3D printers and related additive manufacturing systems. You’ll be on the front lines delivering exceptional service, maximizing uptime, and helping customers get the most out of the technology. AS an FSE, you’ll have a direct impact on customer success and product performance. The ideal candidate thrives with hands-on problem solving, communicates technical information clearly, and collaborates effectively with engineering, operations, and other cross-functional teams to deliver outstanding results.

Responsibilities:

• Deliver comprehensive installation, commissioning, maintenance, and repair services for 3D printing systems and associated equipment at customer locations. 
• Execute scheduled preventative maintenance protocols, perform diagnostic assessments, and complete hardware repairs, calibrations, and software/firmware upgrades to ensure optimal system performance.
• Diagnose and repair 3D printing systems along with supporting infrastructure, including HVAC and compressed air systems. 
• Assemble, test, and calibrate mechanical, electrical, and pneumatic components while utilizing precision tools such as multimeters, oscilloscopes, calipers, and wiring diagrams to resolve technical challenges.
• Provide comprehensive training to customers, end users, and partners on equipment operation, safety protocols, and maintenance best practices to maximize system utilization and longevity.
• Work closely with engineering teams to escalate complex technical issues and deliver field insights that inform product improvements. 
• Support operations teams and cross-functional stakeholders with technical expertise throughout customer interactions and equipment lifecycle management.
• Create and refine technical service procedures, maintain detailed service records documenting repairs, parts inventory, and customer interactions. 
• Develop and manage workflows and release environments using collaborative platforms such as SharePoint, ARENA, and Jira.
• Manage escalations from internal teams and customers, ensuring timely resolution and support. 
• Partner directly with customers to understand their engineering challenges, operational requirements, and application-specific needs.
• Adhere to all safety, security, laboratory, and manufacturing protocols to maintain a secure and compliant work environment.

  Requirements and Desired Experience:

• Bachelor’s degree in Engineering, Computer Science, Mechatronics, or similar field preferred
• 5+ years of experience operating, maintaining, or repairing complex machinery in a lab or manufacturing environment
• 3+ years of hands-on experience in a field service, technical support, or similar role
• Strong troubleshooting skills in electrical, mechanical, and/or pneumatic systems 
• Proficient with diagnostic tools (i.e., oscilloscopes, multimeters, calibration devices, etc.)
• Excellent collaboration skills; able to work effectively across engineering and field operations teams
• Technical writing experience; documenting systems, procedures, troubleshooting guides, etc.
• Strong organizational skills and ability to work independently in dynamic environments
• Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience servicing 3D printers, specifically HP Multi Jet Fusion (MJF) series
• Familiar with additive manufacturing technologies (FDM, SLS, SLA) preferred
• Experience servicing industrial, semiconductor, optics, or precision manufacturing equipment a plus
• Previous experience servicing, troubleshooting, and/or repairing HVAC and compressed air systems in industrial or manufacturing environments is a plus
• Knowledge of 3D printing materials (thermoplastics, photopolymers, metals, ceramics, etc.)
• Basic CAD experience; able to interpret technical drawings preferred
• Knowledgeable of enterprise networks, OS management, and printer IT integration preferred
• Experience with service mana