Hospitality / Service Manager

Job Description

Job Description

At goop kitchen, our mission is to build the most trusted and exceptional, clean food and hospitality company for the world . Every meal we serve reflects our commitment to quality ingredients, thoughtful preparation, and genuine hospitality.

Our Vision

We envision a world where clean eating is just eating —where food that’s good for you is also vibrant, satisfying, and deeply enjoyable.

Role Overview

The Hospitality Leader / Service Manager supports the daily operations of the restaurant by leading the front-of-house team, creating memorable guest experiences, and ensuring service standards are executed with consistency and care.

This role partners closely with culinary leadership to create a seamless connection between the kitchen and the dining room. It’s a hands-on leadership role for someone who loves developing people, thrives in a fast-paced environment, and takes pride in creating a welcoming, high-energy restaurant culture.

Own the Guest Experience

• Lead service with a hands-on presence in the lobby/dining room, ensuring every guest feels welcomed and cared for
• Create a guest experience that reflects our commitment to clean, thoughtfully prepared food and genuine hospitality
• Anticipate guest needs, respond to feedback with care, and turn service challenges into memorable recovery moments

Manage and Develop the Front-of-House Team

• Train and mentor service team members on hospitality standards, service flow, and guest engagement
• Provide real-time coaching and thoughtful feedback during service
• Recognize strong performance and help team members grow in confidence and capability

Lead Service & Dining Room Operations

• Lead service shifts and maintain a strong presence on the floor
• Ensure clear communication between the front of house and kitchen to support smooth, efficient service
• Maintain high standards for organization, cleanliness, and presentation throughout the restaurant

Support Operational Excellence

• Ensure service + hospitality philosophy, safety standards, and operational procedures are consistently followed
• Support scheduling, staffing, and shift coverage to maintain strong service execution
• Help the team stay organized and focused during high-volume service periods

Build a Culture of Care

• Help create a workplace where team members feel supported, respected, and proud of the work they do
• Lead with professionalism, empathy, and accountability
• Reinforce goop kitchen’s commitment to people-first leadership and a culture of growth

What We’re Looking For

• 1+ years of restaurant leadership experience (Assistant Manager, Supervisor, or Service Leader preferred)
• Experience in full-service, fast casual or hospitality-driven restaurant environments
• Passion for food, hospitality, and creating exceptional guest experiences
• Strong leadership, communication, and problem-solving skills
• Ability to stay organized and lead effectively in a fast-paced environment
• Comfortable working evenings, weekends, and holidays as needed
• Able to stand for extended periods and lift up to 25 lbs
  What We Offer
• Competitive pay + bonus opportunities
• Health, dental, and vision insurance
• Paid time off
• 401(k) program
• Employee dining discounts
• Opportunities for growth and internal developmentCompetitive pay + bonus opportunities
• Health, dental, and vision insurance
• Paid time off
• 401(k) program
• Employee dining discounts
• Opportunities for growth and internal development

Compensation details: 25-30 Hourly Wage

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