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Service Center Leader: Ops, Coaching & KPIs

$60k - $90k

WTW

WTW is seeking a Service Center Manager in Richardson, TX, responsible for overseeing the service center's daily operations and ensuring exceptional client service. The ideal candidate will have over 5 years of service center experience and a strong leadership background. The role involves leading a team, improving operational efficiency, and managing key performance metrics. The compensation ranges from $60,000 to $90,000 per year, along with a potential short-term incentive bonus. #J-18808-Ljbffr WTW

Vacancy posted 1 day ago
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