Service Center Leader: Ops, Coaching & KPIs
$60k - $90kWTW
WTW is seeking a Service Center Manager in Richardson, TX, responsible for overseeing the service center's daily operations and ensuring exceptional client service. The ideal candidate will have over 5 years of service center experience and a strong leadership background. The role involves leading a team, improving operational efficiency, and managing key performance metrics. The compensation ranges from $60,000 to $90,000 per year, along with a potential short-term incentive bonus. #J-18808-Ljbffr WTW
- Willis Towers Watson is looking for a Service Center Manager in Richardson, Texas. This role involves overseeing service center operations,... ...and driving team performance. You will manage daily operations, coach representatives, track performance metrics, and ensure...Suggested
- ...Operationslocations: CORP - Cinemark Service Center, Plano, TXtime type: Full... ...and supports culinary leaders, partners with Operations to... ...with the operations team to coach leaders on execution standards... ...initiatives + Monitor operational KPIs tied to culinary performance...SuggestedHourly payDaily paidContract work
- Malin is looking for a dynamic Team Lead to manage the Service Coordination team in Addison, Texas. This position involves leading a team of up to 12 service coordinators, ensuring efficient service processes, onboarding new hires, and addressing escalations. The ideal...Suggested
$21.75 - $23.75 per hour
...Learn more about Target here. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience... ...quality. At Target, we believe in our leaders having meaningful experiences that help... ...including skills in interviewing, developing, coaching, evaluating and retaining talent As a...SuggestedHourly payFull timeTemporary workWork experience placementWork at officeLocal areaFlexible hoursShift workNight shiftDay shift$58.09k - $76.44k
...Customer Service Supervisor The Customer Service Supervisor leads daily operations across... ...service channels, including Call Center, Front Counter, and Back Office Support,... ...service delivery. This role supervises and coaches staff, monitors performance metrics, manages...SuggestedImmediate startShift work- ...Title: Environmental Services EVS Worker Lead Requisition #: 646455 Location: Plano, TX, 75093 Job Description The Environmental Services... ...and quality discrepancies Assists in employee training, coaching, and motivation Maintains an accurate record‑keeping system for...Hourly payContract workLocal areaShift work
- Dormont Manufacturing Co is looking for a Field Service Lead in Plano, Texas. In this role, you will manage a team of field service technicians, focusing on the start-up and commissioning of electrical systems across various customer sites. The ideal candidate will have...
$117.1k - $183.5k
...across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined...Shift workDay shift$16.5 per hour
...people" with leadership and strong customer service experience to fill our open Front Desk... ...Associates including leading, training, and coaching associates based on company standards,... ...customer service role (Customer Service, Call Center, Receptionist) highly preferred Prior...Full timePart timeNight shift- ...Customer Service Supervisor Responsible for providing excellent customer service and maintaining... ...in the Bank's Customer Service Center. Professionally, courteously, and promptly... ...motivating, problem solving, training, and coaching Customer Service Representatives....Full timeWork at officeMonday to Friday
- ...Operations Responsibilities Fulfill, service, and protect credit offerings... ...employee development through coaching and training. Share... .... Identify data, metrics, and KPIs to measure process effectiveness... ...’s mindset. Enterprise Talent Leader – recruit, onboard, develop talent...Shift workDay shift
- ...one another. Bring the Energy Your vibe sets the tone. Every leader and team member influences the experience. Show up with enthusiasm... ...the business by partnering closely with venue leadership, coaching teams, and driving field adoption. As a member of the Field Excellence...
- ...Mail Service Associate Lead Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business... ...direction to mail services staff. Deliver ongoing training, coaching, and professional development to team members. Offer...
$147k - $295k
...Associate Director, Enterprise Services Customs Operations RTX has... ...be a focal point for RTX leaders but will also engage collaboratively... ...P&PS mission Measuring KPIs to ensure continued progress... ...large teams, motivating, coaching, and developing employees....Temporary workFor contractorsWork experience placementRemote workRelocationFlexible hours- O'Reilly Auto Parts in Plano, Texas is seeking a Retail Service Specialist to support management and ensure excellent customer service. Responsibilities include supervising customer service, managing orders, and processing returns. The ideal candidate should have strong...
- ...Contact Center Operations Supervisor MCI is a leading Business... ...driving performance, and ensuring service excellence across client... ...to workforce plans. Provide coaching, feedback, and performance evaluations... ...of contact center KPIs, tools, and technologies. ~...Full timeTemporary workCasual workWork at officeLocal areaFlexible hours
- ...position serves as a key operational leader responsible for managing day-... ..., quality, compliance, and service excellence across business-to-... ...Key Performance Indicators (KPIs) for operational staff to... ...operations staff. Provide hands-on coaching, performance feedback, and...Work at office
- ...working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run... ...results back to their team and other managers.The Guest Service Department Manager’s responsibilities may include making sure Crew...Flexible hoursShift work
- Chipotle - - Responsibilities: Maintain a positive customer experience by ensuring safe and quality food is prepared and served; Train and develop front-of-house crew and oversee line operations; Monitor food safety, including hand washing, glove changes, time/temperature...Work at officeShift work
- ...Monitor crew breaks, shift changes, shift meetings, and line schedules; Assist with crew performance reviews and development of future Service Leaders; Assist with miscellaneous office administration duties such as banking, cash handling policies and office paperwork...Work at officeShift work
- A nationwide car wash service is seeking an Assistant Site Manager in McKinney, Texas. This role involves team development and support, ensuring excellent customer experiences, and assisting with sales efforts. Responsibilities include onboarding new team members, promoting...
- ...Department in Plano, Texas. You will be responsible for guest relations, efficient operations, and staff management to ensure top-notch service and safety standards. The ideal candidate must possess strong leadership and conflict management skills, be able to work in a fast-...Afternoon shift
$60k - $90k
...The Role The Service Center Manager is responsible for overseeing daily operations of the service... .... Leadership & Development Lead, coach, and develop customer service representatives... ...and analyze key performance indicators (KPIs) such as: Average handle time (AHT) First...Temporary workLocal areaFlexible hours- ...consistent field-based training, coaching, and follow-up. This... ..., District Managers, and site leaders to identify training gaps, improve... ...expectations by coaching teams on service in the four touchpoints,... ...recurring training gaps using KPIs and field observations by site...Work at officeImmediate startNight shift
$67.54k - $79.45k
...operational and customer relations representative team KPIs for delivery of timely resolution to customer support services issues. Maintain adequate staffing levels for... ...turnaround times in the Customer Request Center and ensuring requests are maintained to company...Full timeWork experience placementWork at officeFlexible hours- Prattwhitney is seeking a Field Service Supervisor to provide technical and business support in McKinney, TX. This hybrid position involves leading a team, managing operational goals, and ensuring adherence to established practices while requiring travel both CONUS and...
- First United Bank in Plano is seeking a Mortgage Servicing Training and Development Specialist to design and deliver comprehensive training programs for residential mortgage staff. The role focuses on both new hires and existing staff, ensuring a strong grasp of mortgage...Work at office
- Nile Global Inc is seeking a full-time Service Delivery Manager to oversee the delivery of networking services across a global customer base. You will ensure exceptional service quality by managing complex service implementations and maintaining customer satisfaction. The...Full time
- ...Entertainment Venues, including overseeing the event security and guest services staff and leading them to exceed expectations of service and... ...training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining...
- Texas-Capital-Bank in Richardson, TX, is looking for a Senior Associate to oversee and improve operational processes while managing risk and ensuring compliance. This role involves collaboration with cross-functional teams, educating and mentoring junior staff while analyzing...
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