Technical Leader, Site Reliability Engineer

The application window is expected to close on: 08/24/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.Meet the TeamCisco’s Collaboration Business Unit empowers people and organizations worldwide to connect, communicate, and innovate seamlessly.You will collaborate with a global team of software engineers and SREs responsible for delivering extraordinary collaboration experiences at scale. Our team supports backend services deployed worldwide and works closely with development, product, and operations partners to ensure reliability and performance.Webex is powering the shift to the hybrid workforce, helping people stay connected in a rapidly evolving digital world. We cultivate a startup-like culture that values innovation, ownership, and collaboration, while offering the scale and impact of a global technology leader.Who we are Cisco Collaboration is the global engine of hybrid work, delivering the secure, AI-driven communication platform that connects millions of users and empowers the world’s largest enterprises to innovate together. The Persistence Team is a foundational component of this ecosystem. We provide Database-as-a-Service (DBaaS) at a large scale, managing distributed data footprints globally across private datacenters and AWS. We are responsible for the deployment, reliable operations, and resilience of the technology that powers the entire Cisco Collaboration Suite. Who You’ll Work With You will join a globally distributed team of experts with diverse backgrounds who take pride in maintaining high availability with zero-downtime migrations. Our footprint is vast; you will collaborate with technical leads and architects across the entire Webex portfolio. You’ll also partner with our security teams to ensure our US Federal environments remain compliant. You’ll participate in a follow-the-sun on-call rotation during your regions daytime hours. About you You are a distributed big data enthusiast who believes that if you have to do it twice, you should automate it. You thrive on solving complex "stateful" problems in a "stateless" world and are passionate about building resilient infrastructure that can survive regional outages. Some of the things you will work on Architect & Deploy: Design and implement large-scale solutions for Cassandra, Kafka, and OpenSearch across hybrid environments (AWS & Private Cloud). Automate Everything: Lead cloud engineering projects using Terraform, Ansible, and Kubernetes to improve service reliability and deployment velocity. Scale & Optimize: Lead capacity planning and performance tuning for high-throughput production systems. Ensure Integrity: Manage automated workflows for backups, security patching, and incident management with a focus on quality assurance in live environments. Stakeholder Leadership: Act as a consultant to application teams, guiding them on data access patterns and cloud migration strategies. Minimum Qualifications 8+ years hands on experience (deploy, monitor, scale, and upgrades) with distributed database technology such as CassandraDB, Opensearch, Kafka, PostgreSQL 5+ Years  managing AWS infrastructure at scale. 5+ Years experience with infrastructure automation and DevOps practices such as CI/CD tools (Jenkins, GitHub Actions, GitLab CI) and Infrastructure as Code tools (Terraform, Ansible, Kubernetes), Python 5+ years experience supporting live production systems for customer facing software as a service 3+ years of experience leading technical projects, including responsibility for task estimation, milestone tracking, and stakeholder communication processes. Preferred Qualifications Exposure to modern data platoforms including data pipelines, streaming systems, AL/ML and GenAI workloads Experience writing data driven applications in Java or Python and familiarity with data access patterns in software Experience in regulated US Federal environments Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $186,900.00 to $267,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by CiscoNon-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employeesExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the nextAdditional paid time away may be requested to deal with critical or emergency issues for family membersOptional 10 paid days per full calendar year to volunteerFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; andOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.The applicable full salary ranges for this position, by specific state, are listed below:New York City Metro Area:$186,900.00 - $307,800.00Non-Metro New York state & Washington state:$166,300.00 - $274,100.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.Job SummaryJob number: 2018405Date posted : 2026-07-27Profession: Product and EngineeringEmployment type: Full time