Field Service Technician

Field Service Technician – Remote – 50% travel

Indiana Region, USA

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Field Service Technician, you’ll be part of our Stud Welding team working as a remote employee supporting the Indiana, Illinois and Kentucky area. You’ll get to:

• Make field service calls both local and out of state at times with little advance notice and possibility for extended periods of time.

• Integration support which includes teaching, adjustment, calibration, and diagnosing issues related to the system.

• Commissioning of systems at customer location. You may be commissioning many systems in various sections of a plant. In some cases, this may require extensive walking of long distances or standing for periods of time. You are required to attend all kick-off meetings asked by customers.

• Final buy-off of installation. Using an installation buy-off guide you are responsible to complete the final buy-off and document any open issues and or exceptions related to the cell equipment. This may require standing on a robot or taking specific measurements very close to the floor.

• Assures that all equipment at assigned customer plants operate at maximum target reliability levels (99.998%) or provides written documents to the Technical Field Manager the reasons for the exceptions.

• Diagnoses and repairs equipment to component level using various test equipment (i.e. oscilloscope, multi-meter, chart recorder, etc.).

• Records service reports and updates plant inventory, when necessary, after all visitations utilizing SalesForce.com/ (SFDC FSL)

• Maintains plant information database to include equipment performance and customer satisfaction surveys on all related product lines. (SFDC FSL)

• You are responsible to log all open issues and follow them through to completion.

• Assist customers in identifying and ordering spare parts and capital equipment.

• Files accurate expense reports in a timely manner.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• 2+ years of experience in an electrical / electronic equipment troubleshooting.

• Experience with robot / PLC interfacing including basic ladder logic.

• Basic understanding of SWS and SPR systems preferred

• Basic understanding of safety circuits and commissioning systems

• Ability to program systems

• Ability to troubleshoot at an intermediate level

• Has knowledge of mechanical components (Pneumatics, Weld heads, feeders, spindles)

• Electronic technology degree or equivalent; Associates or Bachelor’s Degree desirable

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.

• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc).

#LI-Remote

The salary range for this position is $54,700 - $93,500.

• This is the lowest to highest annual fulltime salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.

• The salary range listed in this job posting reflects the range for the primary location specified.

• The salary range may vary for other locations.

• The successful candidate may be eligible for annual merit increases.

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tools and other partner programs.

The Total Target Cash Compensation range for this position is $57,000.00 - $92,000.00

• This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.​

• The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.​

• The successful candidate may be eligible for annual merit increases. ​

• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. ​

• Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

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