Remote Project Manager - Workforce Development

Job Summary: Responsible for the Software Development life cycle using the GRID methodology specifically designed for the Geographic Solutions. The ideal candidate will be accountable for leading and managing the implementation of workforce development and/or software solutions for state and regional clients. Responsibilities will also include managing workforce development and/or Unemployment Compensation software products for Virtual One Stop clients in order to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions.

Viable candidates must reside in Tallahassee, Florida and be able to work onsite as needed.

Qualifications Summary:
The successful candidate will have an active PMP certification and have significant workforce development, TANF and SNAP experience. You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines.

The ideal candidate for this position is organized; detail oriented, has great communication skills and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, project managers and QA for support and collaboration of client specific deliverables.

Requirements
Project Management:
Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status and resource allocation
Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan
Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable
Oversight and management of the day-to-day operational aspects of one or more projects
Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns
Coordinate delivery of development and production releases that meet quality assurance standards
Assist technical team in specifying design and development tasks
Assist quality assurance team in creating test plans and testing efforts
Review deliverables prepared by the team before passing to the client
Effectively apply project management methodology and enforce project standards
Ensure project documents are complete, current, and stored appropriately

Communication:
Excellent written and oral communication skills
Facilitate team and client meetings effectively
Keep the client and project team well informed of project status, issues and issue mitigation strategies
Resolve and/or escalate issues in a timely fashion
Effectively communicate relevant project information to superiors

Technical:
Possess a general understanding of application programming, database and system design
Understanding of Internet, Intranet, Extranet and client/server architectures
Ability to analyze system requirements relative to the base software functionality and configuration
Write software requirements based upon analysis of clients needs
MS SQL server and query knowledge

Leadership:
Inspire coworkers to attain goals and pursue excellence
Manage the process of innovative change effectively
Identify opportunities for improvement and make constructive suggestions for change

Teamwork:
Consistently acknowledge and appreciate each team member’s contributions
Work with both technical software developers and non-technical state and local government clients to make sure that final deliverables meet client requirements
Coordinate client training with training staff and assist where necessary
Prepare and deliver training updates via webinars
Ability to work as a team player across time zones and geography with business analyst, development and QA teams in Florida

Client Management:
Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone
Manage day-to-day client interaction, and investigate and answer client questions
Obtain, discuss, and follow-through with feedback from the client
Set and manage client expectations
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Build a knowledge base of each client’s organization and objectives

Knowledge and Skills:
Must have an active PMP certification and have significant Workforce Development, TANF and SNAP experience.
Proficient in MS Office to include: Word, Excel, Outlook, Power Point, and Project
Knowledge of relational databases and basic SQL query techniques
Experience interfacing with customers, internal managers and staff
Strong interpersonal and relationship management skills
Strong oral and written communication skills with an attention to detail
Strong leadership skills with a proven past to drive results and affect change
Experience within the workforce development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance
Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements
Ability to prepare presentations and conduct training sessions at the annual User’s Conference
Knowledge of the software development life cycle
Bachelor’s Degree in business or related field, or equivalent experience
PMP, SCM, CAPM certification, or formal project management training