Assistant Outlet Manager OEM

Compensation Tipped/Service Charge Eligible? No. Discretionary Performance Bonus Eligible? No. Essential Duties and Responsibilities Investigate and analyze current activities or information and make logical conclusions and recommendations. Make decisions based on established policy and procedures. Manage the day‑to‑day operations of the restaurant and room service for breakfast, lunch, and dinner periods as directed by the Outlets Manager. Direct the day‑to‑day operations of the bar. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline or termination when appropriate of staff members. Retain and motivate associates within the various outlets. Assist with the implementation of company programmes and manage the operations of the Restaurant, Room Service, and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations, and federal, state and local regulations to provide optimal service, quality, and hospitality to guests. Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top‑quality customer service. Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects. Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations, and ensure quality service. Comply with attendance rules and be available to work on a regular basis. Perform any other job‑related duties as assigned. Qualifications and Skills Education and Experience More than two years of post‑high school education. Two years of full employment in a related position with this company or another organization. Hotel experience preferred. Knowledge, Skills and Abilities Requires thorough knowledge of restaurant/hotel practices and procedures to perform non‑repetitive analytical work. May require knowledge of policies and procedures and the ability to determine a course of action based on these guidelines. Supervision/management communication skills are required. Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions guided by established policy and procedures. Knowledge of hotel operations, including marketing plans, security and safety programmes, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programmes, hospitality law, and long‑range planning. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment – you! For physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programmes are available to help you rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For financial wellness, HEI offers a wide array of coverage, including Supplemental, Spousal and Child Life insurance, as well as Short and Long‑Term Disability plans. Our 401(k) Savings Plan includes matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programmes provide additional incentives for choosing HEI as your employer. Specific details and eligibility of these programmes vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr HEI Hotels & Resorts