Senior Business Analyst - Enterprise Arbitration, Enterprise Consumer Product

Senior Business Analyst - Enterprise Arbitration, Enterprise Consumer Product As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world‑class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. We are looking for an associate to join the Enterprise Arbitration team. This team is focused on optimizing inbound channels like EASE, Email, and Site by designing and implementing models and frameworks. These channels are crucial, generating over $2.5 billion in enterprise value annually through marketing and servicing optimization. Our goal is to ensure the optimal message is delivered to the right customer, driving excellent customer experiences and deepening customer relationships. We are looking for an analytical and innovative associate to join the team and support the Modeling function. Our models are central to the arbitration business, presenting numerous significant and exciting opportunities for further enhancement and leverage. In this role, the associate will concentrate on the convergence of business, credit, and modeling results. Key responsibilities include evaluating potential model improvements, developing comprehensive model roadmaps, and advising Lines of Business (LOBs) on the potential impacts to their operations. The ideal candidate for this role is a highly analytical and articulate individual, capable of extracting meaningful insights from complex customer behavior and needs. They must be skilled at communicating these complex concepts to senior audiences in a compelling and actionable manner, and possess a strong understanding of the credit implications associated with product and messaging decisions. General Responsibilities Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations. Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products. Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go‑to‑market strategies. Credit Risk: Support step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis. Execution: Involve problem frameworks, develop hypotheses, test and analyze, develop solutions, scope operational feasibility, lead implementation efforts and develop a monitoring plan. Partnership: Work closely with colleagues across Capital One including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability. Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management. Strong business judgment, leadership and integrity: A tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business. Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Clear results orientation: Focus on achieving both short and long term goals. Able to drive and execute an agenda in an uncertain and fluid environment. Successful track record of thriving in a fast‑paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus. Basic Qualifications At least 2 years of professional experience performing analysis. Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field). A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration. Preferred Qualifications Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering. 1+ years of experience in statistical model building. 1+ years of experience in market research. 1+ years of experience in SQL querying. 2+ years of experience in business analysis. 1+ years of experience in consulting. Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. Chicago, IL: $101,100 - $115,400 for Sr. Business Analyst McLean, VA: $111,200 - $126,900 for Sr. Business Analyst New York, NY: $121,300 - $138,400 for Sr. Business Analyst Richmond, VA: $101,100 - $115,400 for Sr. Business Analyst Riverwoods, IL: $101,100 - $115,400 for Sr. Business Analyst This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at . Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. #J-18808-Ljbffr