Senior Claims Specialist (Construction Liability Claims)

Senior Claims Specialist

If you're looking for a claims role where you can make a real impact—not just manage a desk—this is it. Our Construction Liability team handles moderate to high-exposure claims for some of the largest owner/developers, general contractors, and subcontractors across the country. From NY Labor Law and OCIP/CCIP programs to road construction losses, underground utility strikes, and major liability exposures tied to active job sites across the Country, the work is challenging, fast-moving, and meaningful.

The Senior Claims Specialist works within a Claims Team navigating some of the most challenging construction claims in the industry. You will work in a team of claims professionals who may work in office or remote depending on their location. You will partner with a strong leadership team that values accountability, collaboration, and growth. If you enjoy working along top talent, making tough decisions, and being part of a team that takes pride in doing the right thing at the right time, this is a place where you can build something bigger than just your next role.

This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. The Senior Claims Specialist may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads.

This is a remote position. You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Suwanee, GA; Plano, TX or Hoffman Estates, IL. Please note this policy is subject to change.

Responsibilities:

• Plans and conducts investigations of multi-party construction liability claims across jurisdictions. Independently manage moderate to high exposure claims involving Commercial General Liability policies including OCP, OCIP, CCIP and Self-Insured Retention programs. Conduct timely liability investigations, evaluate risk transfer opportunities, and develop defense strategies in coordination with counsel to drive efficient, outcome-focused resolutions
• Drive proactive claim outcomes through early investigations and strategic decision making. Own the full claim lifecycle from coverage analysis and reserving to negotiation and resolution – by making timely, well-supported decisions. Actively manage litigation, set clear expectations with clients and counsel, and pursue early resolution strategies to reduce cycle time, legal spend, and overall claim severity.
• Acts as senior technical professional on team, mentor and elevate team performance through coaching. Serve as a resource for less experienced adjusters by providing real-time guidance on coverage, liability, and investigation strategy. Reinforce best practices in documentation, reserving and communication, contributing to improved QA outcomes and consistent execution across the team.
• Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews.
• Performs other duties as assigned.

Qualifications:

• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required.
• Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively.
• Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state’s tort laws as normally acquired through a bachelor’s degree (or equivalent training) plus 3 to 5 years directly related work experience.
• Required to obtain and maintain all applicable licenses.

About Us: Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.