Seasonal Customer Experience Specialist

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

What to Expect

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey-from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We've created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

This is for a temporary position.

What You'll Do

Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile

Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests

Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle

Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers

Provide the highest level of customer service to all current and future owners

Perform additional tasks as assigned to meet business needs

What You'll Bring

1+ years of customer service and/or sales experience with proven track record to meet and exceed goals

Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives

Ability to understand and convey business issues and technical concepts

Strong sense of team mentality and reliability

Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools

Ability to work evening hours, weekends, and holidays in a retail environment

Valid driver's license required

For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment

For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Benefits

As a full-time Tesla seasonal employee, you will be eligible for:

Aetna medical plan with an HSA (Health Savings Account) with a $0 employee cost

Employee contribution into an HSA

Dental and vision plans with a $0 employee cost

Family-building, fertility, adoption and surrogacy benefits

401(k) and other financial benefits

Dependent Care Flexible Spending Account

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Commuter benefits

Employee discounts and perks program

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

283556