Intern - State Farm Agent Team Member

Job Description

Job Description

ROLE DESCRIPTION:

Customer Service & Marketing Intern (Unpaid – School Credit Eligible)Gain Real-World Experience. Make a Difference. Build Your Career.

Are you looking for an internship where you can develop professional skills, work with a supportive team, and make a positive impact every day? Join our agency as a Customer Service & Marketing Intern and gain hands-on experience in customer relations, marketing, office operations, and the insurance industry.

This is an unpaid internship designed for students seeking to fulfill school internship or practicum requirements. We proudly support students in earning academic credit while gaining meaningful, hands-on experience in a professional business environment.

This internship is perfect for students pursuing degrees in business, communications, marketing, customer service, finance, or related fields who want real-world experience that prepares them for future career opportunities.

What You'll Do

• Welcome customers and provide friendly, professional service in person and over the phone.
• Assist customers with general questions and direct them to the appropriate team member when needed.
• Support the team with policy updates, document processing, and administrative tasks.
• Help maintain accurate customer records and organize agency files.
• Assist with appointment scheduling and follow-up communications.
• Support the agency's marketing efforts by helping create customer outreach campaigns, preparing promotional materials, and assisting with social media content.
• Help coordinate community events, customer appreciation activities, and local marketing initiatives that generate new business opportunities.
• Assist with lead generation activities by organizing marketing lists, tracking campaign results, and supporting customer engagement efforts.
• Learn about insurance products and agency operations through hands-on training and job shadowing.
• Collaborate with team members on daily office operations and special projects.

What We're Looking For

• Currently enrolled in a high school, college, university, or technical program requiring internship or practicum hours.
• A positive, friendly, and professional attitude.
• Strong communication and interpersonal skills.
• Creative thinking and an interest in marketing and community engagement.
• Excellent organizational skills and attention to detail.
• Willingness to learn and take initiative.
• Ability to multitask in a fast-paced environment.
• Basic computer skills, including Microsoft Office or Google Workspace.
• Experience with social media platforms is a plus but not required.

What You'll Gain