Customer Care Representative

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:
Our Farm Bureau Insurance agency is looking for a friendly and dependable Customer Care Representative to join our team. This role focuses on supporting our customers, helping them navigate their insurance policies, and ensuring they receive the responsive and helpful service they deserve.

If you enjoy working with people, solving problems, and being part of a supportive team environment, this could be a great opportunity to build a long-term career in the insurance industry.

Position Overview:
As a Customer Care Representative, you will assist customers with policy questions, updates, and general service needs. You will play an important role in maintaining strong relationships with our policyholders while helping ensure they have the protection that fits their needs.

Insurance experience is preferred but not required. We are willing to train the right person who brings strong customer service skills and a positive attitude.

Key Responsibilities:
Assist customers with policy questions, billing inquiries, and coverage updates
Process policy changes, renewals, and documentation requests
Provide prompt and helpful service through phone, email, and in-person interactions
Maintain accurate customer records and follow agency procedures
Support the sales and service team with administrative and customer follow-up tasks
Help ensure customers have a smooth and positive experience with our agency

Qualifications:
Prior customer service experience strongly preferred
Insurance experience is helpful but not required
Strong communication and problem-solving skills
Organized with the ability to manage multiple tasks
Professional, dependable, and customer-focused
Willingness to learn insurance systems and processes