Field Service Technician (FSR2)

Job Description

Job Description

JDC Power Systems, LLC , is seeking a motivated Field Service Technician (FSR2) to join our team and support our field operations. In this hands-on role, you will perform troubleshooting, maintenance, and repair of electrical systems and industrial controls at client sites. As an FSR2 technician, you will take on more complex tasks and handle a wider range of responsibilities with increased independence. The ideal candidate will have hands-on experience with power systems, electrical equipment, and industrial controls, as well as a commitment to delivering high-quality service and customer satisfaction.

Key Responsibilities

Field Service Support:

• Perform troubleshooting, maintenance, and repair of electrical systems, including transformers, circuit breakers, LV/MV switchgear, PLC controls, and other electrical equipment.
• Diagnose and resolve issues on-site with minimal supervision, ensuring minimal downtime and operational efficiency.
• Perform inspections and testing to ensure systems are working correctly and meet industry standards.
• Collaborate with senior technicians and engineers to handle complex service calls and escalate when necessary.

Customer Interaction & Support:

• Serve as the primary point of contact for customers during service visits, addressing technical issues, providing solutions, and ensuring high customer satisfaction.
• Document and provide clear and accurate feedback on service activities, including test reports, troubleshooting results, and system performance.

Operational Efficiency:

• Perform service work independently, prioritizing tasks and ensuring timely completion of all service requests.
• Help organize and schedule service calls to ensure efficient service delivery and minimize downtime for clients.
• Work with internal teams to coordinate resources, parts, and tools required for service activities.
• Maintain accurate records of service work, inventory, time tracking, and equipment usage.
• Use remote diagnostic tools and support junior and senior technicians in troubleshooting and resolving issues remotely.

Health & Safety Compliance:

• Ensure all work complies with company safety protocols, OSHA guidelines, and industry regulations.
• Conduct site-specific safety assessments and audits, identifying potential hazards and mitigating risks.
• Complete safety briefings and provide guidance to junior technicians on maintaining a safe work environment.

Ongoing Improvement & Innovation:

• Stay up to date with new technology, trends, and industry best practices to continuously improve service quality.
• Identify opportunities for process improvements, suggesting enhancements to service delivery and customer experience.
• Contribute to the development and documentation of Standard Operating Procedures (SOPs) and best practices for field service activities.

Qualifications

Education:

• High school diploma or equivalent required; associate’s degree in electrical engineering, Mechanical Engineering, or a related technical field preferred.
• Certifications such as NFPA 70E, OSHA 30, or other technical certifications are a plus.

Experience:

• 3-5 years of hands-on experience as a field service technician, with a focus on power systems, electrical equipment, or industrial controls.
• Demonstrated experience in troubleshooting, maintaining, and repairing complex electrical systems and components.
• Previous experience with field service management tools or software is a plus.
• Hands-on experience with PLCs, SCADA systems, transformers, circuit breakers, LV/MV switchgear, and protective relay systems.

Skills & Competencies:

• Strong troubleshooting and problem-solving skills, with the ability to independently resolve complex technical issues.
• Familiarity with standard electrical tools, test equipment (e.g., multimeters, relay test sets), and diagnostic software.
• Strong communication skills, with the ability to clearly explain technical issues and solutions to customers and team members.
• Strong time management skills, with the ability to prioritize and manage multiple service calls simultaneously.
• Ability to work collaboratively within a team.

Other Requirements:

• Willingness and ability to travel frequently, with overnight stays, to visit customer sites and JDC locations across the country.
• A valid driver’s license and clean driving record.
• Commitment to safety and ensuring customer satisfaction.
• Ability to read and interpret electrical drawings, schematics, and wiring diagrams.

Extra Competencies:

• Experience with electrical systems at low and medium voltage levels.
• Basic experience with PLCs, SCADA systems, and protective relay systems is a plus.

Physical Requirements & Work Environment

General Physical Demands:

• Ability to stand and walk for extended periods (up to 8–12 hours per day) on job sites
• Ability to bend, kneel, squat, crouch, and crawl in confined or restricted spaces
• Ability to climb ladders, stairs, and access elevated work areas
• Ability to work in various industrial environments, including but not limited to indoors and outdoors, in dust and dirt, and in varying weather conditions and extreme temperatures

Lifting & Material Handling:

• Frequently lift and carry materials and tools weighing up to 50 lbs
• Occasionally lift and move materials up to 75 lbs with assistance or mechanical aids
• Ability to push, pull, and maneuver equipment such as switchgear components, cable reels, and test equipment

Manual Dexterity & Tool Use:

• Ability to use hand tools, power tools, and testing equipment safely and effectively
• Good hand-eye coordination and fine motor skills for terminating cables, wiring, and precision adjustments
• Ability to work while wearing gloves and arc-flash PPE
• Ability to comply with PPE requirements, including but not limited to working while wearing gloves and in full PPE, such as arc-flash suits, hard hats, safety glasses, safety boots, and fall protection gear

Vision & Hearing:

• Adequate visual acuity to read schematics, labels, and digital displays
• Ability to distinguish colors for wiring identification
• Ability to receive and respond to alarms, equipment sounds, verbal instructions, and safety communications through effective means

Work Environment Conditions:

• Exposure to electrical hazards (energized and de-energized systems)
• High noise levels requiring hearing protection
• Dust, dirt, and industrial conditions typical of construction and energized facilities
• Ability to comply with and work in full PPE including arc-flash suits, hard hats, safety glasses, safety boots, and fall protection gear

Travel & Schedule Demands:

• Ability to travel frequently (regional or national)
• Ability to work overtime, weekends, and on-call schedules
• Ability to adapt to extended shifts during commissioning and startup activities

Why Join Us

• Learning & Growth: Start your career with opportunities for on-the-job training and professional development in electrical systems and industrial controls.
• Competitive salary and benefits package, including health insurance, 401(k) plan, and paid time off.
• Opportunities for professional development and certifications in the field of power systems and industrial controls.
• A collaborative, team-oriented environment where your contributions are valued and encouraged.

JDC Power Systems, LLC is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where all employment decisions are made on an individual basis without regard to characteristics protected by federal, state, or local law.