Assistant Manager

Assistant Manager - Restaurant Operations

"Consistently Create Encore Experiences that Enrich Lives One Person at a Time"

Position Overview

This is an hourly (non-exempt) leadership role that reports to the General Manager and ownership. As an Assistant Manager, you'll lead daily restaurant operations, making sure every guest has a great visit while keeping the location running to standard. You'll manage the team, the processes, and the flow of a shift - making sure policies, procedures, and service expectations are followed on the floor, in the kitchen, and at the counter.

Key Duties & Responsibilities

Training & Development

• Complete all required training, including the Assistant Manager Development Plan, Basic Operations Training, Food Safety Certification, Manager Certification, and any additional courses assigned through ZaxBax.
• Make sure every team member is properly trained, coached, and developed so they grow and perform at their best.

Guest & Team Experience

• Ensure guests are consistently served with care and that the team goes above and beyond expectations on every order.
• Lead by example to build a positive, upbeat culture and keep team morale high through recognition and genuine appreciation.
• Keep a pulse on guest and team concerns, complaints, and incidents - responding quickly, respectfully, and keeping the General Manager informed.

Operations & Standards

• Keep service speed, food quality, and cleanliness at the level our guests expect.
• Make sure the team follows all Zaxby's Franchising LLC and ZaxBax guidelines, policies, and procedures every shift.
• Maintain compliance with all applicable federal, state, and local laws and regulations.
• Use the management tools available to keep accurate, organized, and current records.

Leadership & Staffing

• Plan and delegate shift assignments, clearly communicating expectations and making adjustments as they come up.
• Coach and mentor team members to perform at their highest ability and work toward the location's quarterly goals.
• Assist with performance reviews and help develop team members into stronger performers.
• Communicate performance concerns to your General Manager in a timely manner.
• Create effective work schedules that meet company standards and comply with local law.
• Support sales forecasting and manage inventory to keep the restaurant stocked and running smoothly.
• Administer progressive discipline when needed.

Safety & Reporting

• Keep a flexible attitude and a willingness to go above and beyond the scope of this description when the operation needs it.
• Make sure the team works safely and follows all safety guidelines and procedures.
• Immediately report any human resources or risk management concerns to the General Manager and owners, and escalate other issues to your supervisor when appropriate.
• Perform any other duties needed to keep the restaurant operating properly.

Qualifications

• Must be at least 18 years old.
• Valid driver's license, vehicle insurance, and reliable transportation.
• Available to work a minimum of 32 hours per week.
• Flexible to work days, nights, weekends, and holidays.
• Strong leadership qualities, organizational skills, and the ability to work well with others.
• Prior leadership experience is a plus.

Physical & Work Requirements

We will consider reasonable accommodations that don't create an undue hardship on the business:

• Ability to sit, stand, and walk continuously throughout a shift.
• Ability to stoop, bend, crouch, and climb (including using ladders) occasionally.
• Ability to frequently lift, push, pull, and carry up to 50 pounds, including overhead.
• Continuous use of hands and wrists for grasping and fine manipulation.
• Ability to communicate clearly through speech, reading, and writing.
• Sufficient visual and hearing awareness to observe and respond to the environment.
• Comfortable working in a setting with hot and cold temperature changes and exposure to food allergens.
• Ability to operate restaurant equipment safely, including knives, fryers, and other potentially hazardous equipment.

Acknowledgment

By receiving this document, I confirm that I have reviewed these responsibilities and will follow the expectations laid out here. I understand that the scope of my position may change, with or without advance notice, and that I'm able to perform the job functions described with or without reasonable accommodation. I also acknowledge that this description does not represent an employment contract with ZaxBax or any related franchise entity.