Application Support Analyst

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry‑leading digital solutions. Synechron’s progressive technologies and optimization strategies span end‑to‑end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile‑first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets. Work Location: NY -10004 (Onsite/Hybrid, 3 days from office) Advance Application Support Analyst Role Summary We are seeking a highly motivated Senior Application Support Analyst to join our global Front Office Application Support team supporting a leading asset management business. The role is responsible for ensuring the stability, performance, and operational excellence of the Aladdin platform supporting portfolio management, order management, trade execution, trade booking, and post‑trade workflows. The ideal candidate will have 7–10 years of experience supporting front office investment management applications, with strong hands‑on expertise in BlackRock Aladdin. The candidate should possess a solid understanding of the investment lifecycle and be comfortable working directly with portfolio managers, traders, investment operations, and technology teams in a fast‑paced global environment. Key Responsibilities Provide Level 2/Level 3 production support for Aladdin and related front office applications. Investigate and resolve production issues impacting portfolio management, order management, trade execution, trade booking, and confirmations. Perform root cause analysis, coordinate with BlackRock, technology and business teams, and drive issues through to resolution. Develop and execute SQL queries for troubleshooting, data validation, and analysis. Build automation scripts, preferably using Python, to improve operational efficiency and monitoring. Participate in production releases, change management activities, and continuous service improvement initiatives. Support a global operating model with collaboration across regional teams and participation in incident management. Required Skills 07+ years of experience supporting investment management or capital markets applications. Strong hands‑on experience with BlackRock Aladdin, including front office workflows. Good understanding of the asset management trade lifecycle and front office business processes. Strong SQL skills and experience analyzing large datasets. Scripting experience, preferably in Python, for automation and operational tooling. Excellent analytical, troubleshooting, and communication skills with the ability to interact effectively with business users and technology teams. We offer: A highly competitive compensation and benefits package. A multinational organization with 60 offices in 20 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence (CoE) groups. Cutting edge projects at the world’s leading tier‑one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun‑loving, and global work culture. SYNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. #J-18808-Ljbffr