Senior Intake Coordinator - Workers' Compensation

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fifth year in a row, we’ve been certified by Great Place to Work ® and earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

Paradigm is seeking a Senior Intake Coordinator for a full-time, remote position.

As a Senior Intake Coordinator, you'll take ownership of assigned client accounts and play a hands-on role in delivering an exceptional customer experience. You’ll become a trusted resource on client-specific requirements, partnering with internal teams to solve problems, clarify needs, and keep claims moving forward. Through collaboration, attention to detail, and a customer-first mindset, you’ll help ensure high-quality outcomes for clients, injured workers, providers, payors, and other key partners.

Key Responsibilities:

• Manage assigned client accounts, ensuring adherence to client protocols and service expectations.
• Partner with clients, providers, and internal teams to support effective program operations.
• Review, interpret, and accurately enter claim information and supporting medical documentation.
• Identify documentation inconsistencies and communicate findings to clients.
• Support savings calculations, appeals, and reconsideration processes.
• Maintain HIPAA and SOC 2 compliance when handling protected health information (PHI).

Qualifications:

• Associate degree or equivalent relevant experience.
• Customer service experience, preferably in a call center, production, or client-facing environment.
• Experience with medical billing, medical terminology, and surgical implants.
• Strong data entry, analytical, problem-solving, and organizational skills with excellent attention to detail.
• Proficiency with Microsoft Office and the ability to work efficiently across multiple computer systems.
• Strong written and verbal communication skills with a customer-focused approach.
• Minimum typing speed of 45 WPM.
• Healthcare insurance or healthcare services experience preferred.
• Bilingual English/Spanish skills are a plus.

Paradigm Benefits:

• Health and wellness – We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time – We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at View email address on aiapply.co.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster

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