Patient Scheduling Coordinator

Job Description

Job Description

Patient Scheduling Coordinator
Forward Labs | Full-Time | Onsite | $20–$24/hour
Children's Hospital of Michigan – Sleep Lab
3901 Beaubien Blvd., Suite 3L01, Detroit, MI 48201

Where great patient care starts with a great team.

Forward Labs is growing, and we're looking for a Patient Scheduling Coordinator who's ready to make a real difference in patients' lives, one appointment at a time. If you love helping people, thrive in a fast-paced environment, and want a career with room to grow, this is your opportunity!

Why You'll Love Working Here:

$20–$24/hour , based on experience
Paid holidays & PTO
Comprehensive benefits package
Paid training — no healthcare scheduling experience? No problem!
Supportive team culture focused on patient care and employee growth
Predictable Monday–Friday schedule

What You'll Do:

As our Patient Scheduling Coordinator, you'll be the friendly, organized voice patients count on to get where they need to be. You'll manage appointment calendars, coordinate with our clinical team, and make sure every patient's scheduling experience is fast, easy, and stress-free.

• Schedule, confirm, and reschedule patient appointments with accuracy and care
• Keep provider calendars running smoothly — minimizing gaps and wait times
• Respond to patient calls and emails promptly and warmly
• Send appointment reminders and follow up on missed visits to keep patients on track
• Partner with clinical staff to match patient needs with provider availability
• Keep patient records accurate, complete, and compliant
• Be a champion for every patient's healthcare journey

What You'll Bring:

• A high school diploma (required)
• Strong communication skills and a genuine desire to help people
• Comfort juggling multiple calendars, priorities, and deadlines
• Tech-savvy mindset — experience with Salesforce, RingCentral, Microsoft Office, or TEAMS is a plus
• DME, medical device, or medical office scheduling experience is a bonus — but not required. New grads welcome!

Location, Pay & Schedule:

This full-time position pays $20–$24/hour and is based onsite at Children's Hospital of Michigan – Sleep Lab, 3901 Beaubien Blvd., Suite 3L01, Detroit, MI 48201. Hours are Monday–Friday, varying between 8:00 AM and 5:00 PM EST.

Ready to launch a career where you'll make a difference every single day?

Apply now and join the Forward Labs team at Children's Hospital of Michigan – Sleep Lab, where your work directly improves patients' lives, and your growth is our priority!