Membership Services Coordinator

Membership Services Coordinator

The American Sportfishing Association (ASA), a D.C. Metro area trade association representing sportfishing manufacturers, retailers and stakeholders, is seeking a highly organized and detail-oriented entry-level Membership Services Coordinator to join our team.

The Coordinator should be a highly organized, enthusiastic, and proactive team player to serve as support for the Membership Services teams. This cross-functional role supports member engagement, event logistics, and sponsorship fulfillment—ensuring smooth coordination, timely outreach, and a top-tier experience for our members and stakeholders. 

Key Responsibilities

Membership Engagement & Customer Service

• Coordinate outreach efforts between Communications and Membership teams to enhance member satisfaction and retention.
• Manage ASA’s member service initiatives, including tracking inquiries and ensuring timely responses.
• Support targeted engagement campaigns, surveys, and renewal efforts.
• Update IMIS database to ensure that membership contact information is correct. Work with staff to help build a plan to increase IMIS usage across both departments.

Event Support & Promotion

• Coordinate internal logistics, timelines, and cross-departmental activities for all ASA-hosted events including vendor coordination, registration, housing, sponsorship fulfillment, and on-site operations ensuring seamless, successful events that advance ASA’s goals and enhance our member & attendee experience.
• Coordinate logistics and communications for ASA events including:
• ICAST
• Sportfishing Summit
• Keep America Fishing Fly-In
• Assist the ICAST team with attendee registration management by reviewing and approving attendee registrations March – June.
• Maintain detailed event timelines, production schedules, and task lists.
• Support internal staff events, meetings, and special functions.

Marketing & Communications

· Work with the communications department to draft content for newsletters, marketing emails, and website updates.

• Maintain calendars, deadlines, and content pipelines across both departments.
• Manage the ordering of all merchandise needs for each department.

Competencies for this Position include:

• Strong project management, member services, and communications skills.
• Exceptional organizational and time-management skills with strong attention to detail.
• Strong interpersonal and written communication abilities.
• Demonstrated ability to manage multiple priorities across teams.
• Proficient in Microsoft Office, and familiarity with platforms like MailChimp, Canva, IMIS, and major social media tools is a plus.
• A self-starter who thrives in a collaborative, fast-paced environment.

Requirements

· Bachelor’s degree in hospitality or a related field.

· A team player who enjoys coordinating across departments

· Energetic, professional, and excited to contribute to ASA’s mission.

The ability to travel for work events is required.

· Strong attention to detail and ability to proofread and edit content.

· Proficient in using social media platforms for business purposes.

· Ability to work under pressure and meet deadlines.

· Strong organizational and multitasking skills.

· Proactive and solution-oriented mindset.

· Knowledge of the sportfishing industry is a plus but not required.

· Willingness to travel for annual meetings.

· Ability to start before July 1.

This position is full time and includes benefits such as health insurance, a 401(k), paid vacation and sick leave and free parking.

Contact Information:

American Sportfishing Association

Kate Wagstaff

View email address on click.appcast.io