Application Support Engineer

Vice President, Application Support Engineer

Recognized as a top destination for innovators, is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Vice President, Application Support Engineer to join our Depositary Receipts Platform Engineering team. This role is located in Pittsburgh, PA or Lake Mary, FL. In this role, you'll make an impact in the following ways:

• Excellent analytical and problem-solving skills to effectively diagnose and resolve technical issues in a production environment.
• Conduct thorough root cause analysis for recurring issues, proposing and implementing permanent solutions to prevent future occurrences.
• Work closely with development teams, infrastructure teams, and other stakeholders to resolve complex issues and implement fixes.
• Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability.
• Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports.
• Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders.
• Meticulous attention to detail in analyzing logs, code, and database performance metrics.
• Ability to work in a fast-paced environment and adapt to changing priorities and technologies.
• Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases.
• Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency.
• Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity, delivering software faster, better, and cheaper.
• Enable great customer experience and product innovation by continuous improvement of operational support and performing end-to-end identification and resolution of customer friction points.
• Understand the organization's technical ecosystem to recognize systemic interrelationships and perform gap identification.
• Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, and scale systems sustainably through automation and system evolution.

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
• 8-10 years of related experience required; experience in the securities or financial services industry is a plus.
• Previous success in technical engineering with coding experience beyond simple scripts. Experience with Java, Angular, Kafka, and SQL.
• Proficiency in Agile Methodologies, DevOps, Site Reliability Engineering, and software development; familiarity with tools and technologies such as Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, App Dynamics, and AI.
• Perform in-depth analysis of SQL Server databases, including query performance tuning, identifying deadlocks, analyzing execution plans, and debugging stored procedures and functions.
• Ability to read, understand, and interpret Java code, including object-oriented programming concepts, exception handling, and basic debugging.
• Familiarity with and able to understand job scheduling and able to read and comprehend configurations.
• Familiarity with other related technologies such as Unix/Linux, scripting (e.g., shell scripting), application servers (e.g., Tomcat).
• Familiarity with these monitoring tools and able to identify, track errors and work with the engineer team to come up with solutions.

Engaged with AI technology, willing to be a self-starter in configuring AI Agents and familiar with in-depth prompts in Co-Pilot.